eBay case please help

[leslie888]

Sold an item through eBay, paid by paypal, buyer opened the case in eBay 2 days after received the goods. goods are genuine. I replied the case in eBay, I agree to refund in full once received the returned goods.

I believe buyer has got 7 days to responde this, isnt it? and my questions is: what will happen if buyer doesnt respond for 7 days? will ebay close case automatically and release the holding funds? thanks

[oompaloompa]

yes the buyer needs to respond within the time limit, they will get an email reminder but they can re-open case if they call and say they didnt know/forgot etc, so keep an eye on it for a couple of weeks after.

sometimes they are not bothered or do not want to pay for return it, so they ignore the case.

[leslie888]

thanks , will paypal release the holding funds and case close automatically after 7 days if the buyer doesnt reply ?

[oompaloompa]

cannot remember if it is 7 days, I had 10 days in my mind, but anyway yes it closes and money released.

[rsot]

Originally Posted by leslie888

thanks , will paypal release the holding funds and case close automatically after 7 days if the buyer doesnt reply ?

Really depends on the amount, the item in question, and whether PP agent is looking at this manually