Idiot buyers - Non paying buyers - Complaints - talk about your Bad Buyer experiences - Page 22

imjustme · 06-18-2008, 05:53 PM

It's all towards protecting the buyer now. Let the sellers carry the damage

GreenBean · 06-18-2008, 06:06 PM

IJM, no chance that this is a competitor pretending and trying to hurt you? I have a Tanto you could use.

Jonas · 06-19-2008, 03:38 AM

imjustme,

One thing I've found helps is I try to print out tracking labels and schedule the shipment ahead of time when I had time to do all my packing because I generally pack and ship everything on the same day as it's much faster. Then I go and tell all my buyers the address I shipped to and their tracking number. Then if they suddenly say "oh no you forgot my apartment number" I can fix it.

So if the buyer files a paypal dispute an hour later, you know he's a scamming you. And imjustme this one is clearly a scammer. You said he ordered them from you. I wonder if he's ordered from other sellers, too. Maybe he wants to resell all those items he got for free somewhere be it online or offline.

So if you did the label ahead of time then he immeditely does a "not as described" dispute, you simply can respond and claim that you shipped but you weighed it wrong or forgot postal rates went up and it was returned for insufficient postage so it got returned and you have to reship, but you obviously won't if the paypal dispute is open since it means a free item.

daowen · 06-19-2008, 07:59 AM

I recently had a buyer message me about the apartment number problem. They forgot to add it to their PayPal account (so how is that address verified). I told them I already shipped it out using the address that PayPal supplied and I would have to wait for it to come back to me as undeliverable before I can ship it out again...and I told them they will have to pay for the extra shipping and have their address updated in PayPal. They updated their address and paid for shipping again. Since I send out Xpress Post I received the package back in 7 days then reshipped. The buyer was happy and left positive feedback.

Doug

amc · 06-19-2008, 12:57 PM

imjustme; if you provided shipping insurance(even optional) in your listing than you are not responsible for the damage, the only thing you need to say is item damaged by the shipping company, the customer have to contact them for full refund.

Jonas · 06-19-2008, 08:07 PM

amc, that's worked on paypal? In my experience, paypal just refunds. Buyers prefer to file paypal disputes for shipping damage if the item isn't damaged because the go to jail if they file a fake one with the post office. No signature under penalty of perjury on paypal.

imjustme · 06-21-2008, 05:20 PM

Ok, take a cup of tea, sit down, relax ..and just read this short message conversation I just had over email with a buyer who bought something 10 days ago from me.

Buyer: I bought this on eBay 10 days ago and haven't received it yet.
Me: You need to let me know your full name, email address or PayPal payment number. (His email account just showed John . with an email address I never received a payment from.)

Buyer: I'm not comfortable giving out my name and email address. Is there another way you can see if you shipped my order?
Me: No, I need that. Or the PayPal payment number.

Buyer: I don't know where to find the PayPal number. Is that my credit card number? Do you need that?
Me: No, no (he wants to give me his credit card number, but not his name). If you did indeed buy from me, I will have your name and address anyways. Otherwise how can I ship to you?

Buyer: Ok, makes sense. So are you sure you shipped it? It is still listed in your auctions.
Me: I can't check until you tell me your name. And I have more than 1. I sell about 10 per day

Buyer: Ok, but why is it still showing in your auctions if I bought it?
Me: I re-listed it. It's my business. I don't just sell one

Buyer: So why haven't I received it yet?
Me: I don't know, you need to tell me your name.

Buyer: Ok, its xxxx xxxxxx. You see this is why I'm not comfortable buying online.
Me: I don't see any order under that name.

Buyer: Maybe its because my mom placed the order? Can you look up my family name?
Me: I just did, but I have 8 buyers in the last 30 days with the same family name. I sell a lot you know

Maybe you can tell me your address or at least your city and I can narrow it down.

Buyer: I don't really want to give my address out online. It's not safe.
Me: PayPal already gave me your address to ship your item. I will have it anyways.

Buyer: Ok let me ask my mom again. I don't know how much more I can tell you, I'm already really worried and have a very bad feeling about all this.

---------------------------

That's the last I heard from him since about 20 minutes. He must have bought from me, otherwise he couldn't have gotten my PayPal email address. All my auctions on this account are BIN only. I'm kinda worried he's going to file a chargeback next, but then again I probably shouldn't be because he'd have to tell his credit card company his name for that.

ebayhateluv · 06-21-2008, 07:13 PM

BOy- you get the Winners all the time..

greensnake · 06-21-2008, 07:40 PM

that is fantastic!

John14789 · 06-21-2008, 09:37 PM

Stupid buyers on ebay trying to scam sellers. I recieved everything from fake paypal emails to someone hijacking my account. Probably a nigerian scammer you know scamming is there job

jadester714 · 06-22-2008, 07:57 PM

Haha...this reminds me of the laptop I sold awhile back. The old fellow bought it for his grand daughter who was going away to college. When the laptop arrived, he sent an amazingly hostile email to me. He accused me of a scam and said the attorney general had been contacted and the police. He never said why he was so pissed. I responded and asked him what was wrong and he said that I should know exactly what's wrong. Again, I asked what the problem was. So...he emailed me back and told me the keys on the keyboard were not in alphabetical order. NO JOKE!!!

The scariest part about this is I assume he was using a keyboard to type the email to me in the first place...

411guru · 06-23-2008, 01:06 AM

Amazingly stupid people out there. I sell digital items and they are all compressed in a zip file. I get people who don't know how to open a zip folder, to some girl who didn't know what a zip folder is and claimed I sent her the wrong item. "The file you sent me says zipped, I didn't buy a program called zip".

Modee · 06-23-2008, 01:24 AM

Yes and recently some idiot threatened to turn me into EBAY because I am using the cartmanager + Googlecheckout method. She said, allow me to pay you with PayPal or I will turn you in!

Ha, I told her I had documented her extortion and would get her suspended if she didn't settle down.

Using PayPal is the sure way to get suspended. A dead end.

John14789 · 06-23-2008, 01:35 AM

Well did she finally pay?
Why don't you use the ccnow method?

**aspkin** · 06-23-2008, 02:53 AM

Another good one from imjustme.

Thanks!

Sammi007 · 06-23-2008, 09:58 AM

lol...nice story...

I once had a customer who bought something and said that they did not want to use PayPal to pay because they don't trust the internet with their CC info...

I then told him to send me the funds with Western Union....He then agreed. I told him to send me the Western Union MTCN number. And he got all angry saying that I was trying to defraud him and that I should send out his item...

I told him that I can't send out the item until he pays for it. I then asked him to fax me the Western Union paper so I could see the Western Union number so I can pick up the funds....He then sent me a blank FAX message and got really angry and fed up and urged me to send the item out immediately as he has lost all his money...at this stage I knew that the guy was trying to defraud me so I just stopped messaging him and filed a Non Paying Buyer Dispute... Some strange buyers out there.......

06-18-2008, 05:53 PM	#421 (permalink)
imjustme eBay Authority iTrader: (0) Join Date: Aug 2007 Location: Sushi Heaven Posts: 1,621 My Mood: Thanks: 0 Thanked 0 Times in 0 Posts Activity: 25% Longevity: 70%	It's all towards protecting the buyer now. Let the sellers carry the damage __________________ Recommended eBay Tools: [DSRWatch] - [Auctiva] - [eBay Fees Calculator] I'm not affiliated with any of them, but I use them all regularely. "One voice can change a room. And if it can change a room, it can change a city. And if it can change a city, it can change a state. And if it can change a state, it can change a nation! And if it can change a nation, it can change the world! Your voice can change the world!" --Barack Obama (Watch the Video.) Oh yeah, and I ♥ PayPal.

06-18-2008, 06:06 PM	#422 (permalink)
GreenBean eBay Authority iTrader: (0) Join Date: Sep 2007 Location: HADES Posts: 1,839 Thanks: 3 Thanked 10 Times in 10 Posts Activity: 72% Longevity: 66%	IJM, no chance that this is a competitor pretending and trying to hurt you? I have a Tanto you could use. __________________ Rien De Crainte

06-19-2008, 03:38 AM	#423 (permalink)
Jonas Subscribed Member iTrader: (0) Join Date: Apr 2007 Location: United States Posts: 1,421 My Mood: Thanks: 3 Thanked 1 Time in 1 Post Activity: 20% Longevity: 88%	imjustme, One thing I've found helps is I try to print out tracking labels and schedule the shipment ahead of time when I had time to do all my packing because I generally pack and ship everything on the same day as it's much faster. Then I go and tell all my buyers the address I shipped to and their tracking number. Then if they suddenly say "oh no you forgot my apartment number" I can fix it. So if the buyer files a paypal dispute an hour later, you know he's a scamming you. And imjustme this one is clearly a scammer. You said he ordered them from you. I wonder if he's ordered from other sellers, too. Maybe he wants to resell all those items he got for free somewhere be it online or offline. So if you did the label ahead of time then he immeditely does a "not as described" dispute, you simply can respond and claim that you shipped but you weighed it wrong or forgot postal rates went up and it was returned for insufficient postage so it got returned and you have to reship, but you obviously won't if the paypal dispute is open since it means a free item. __________________ eBay's new requirement that each time deaf users clear their cookies or if they don't have flash enabled that whenever they login or try to list an item they have to answer an automated phone call from eBay, HEAR a number to press, and then HEAR another number to press violates of the Americans with Disabilities Act. Target and AOL have been sued for blind users not being able to using their website http://tinyurl.com/hlynp -- will eBay be next for deaf users?

06-19-2008, 08:07 PM	#426 (permalink)
Jonas Subscribed Member iTrader: (0) Join Date: Apr 2007 Location: United States Posts: 1,421 My Mood: Thanks: 3 Thanked 1 Time in 1 Post Activity: 20% Longevity: 88%	amc, that's worked on paypal? In my experience, paypal just refunds. Buyers prefer to file paypal disputes for shipping damage if the item isn't damaged because the go to jail if they file a fake one with the post office. No signature under penalty of perjury on paypal. __________________ eBay's new requirement that each time deaf users clear their cookies or if they don't have flash enabled that whenever they login or try to list an item they have to answer an automated phone call from eBay, HEAR a number to press, and then HEAR another number to press violates of the Americans with Disabilities Act. Target and AOL have been sued for blind users not being able to using their website http://tinyurl.com/hlynp -- will eBay be next for deaf users?

06-21-2008, 05:20 PM	#427 (permalink)
imjustme eBay Authority iTrader: (0) Join Date: Aug 2007 Location: Sushi Heaven Posts: 1,621 My Mood: Thanks: 0 Thanked 0 Times in 0 Posts Activity: 25% Longevity: 70%	Customer of the Century... Ok, take a cup of tea, sit down, relax ..and just read this short message conversation I just had over email with a buyer who bought something 10 days ago from me. Buyer: I bought this on eBay 10 days ago and haven't received it yet. Me: You need to let me know your full name, email address or PayPal payment number. (His email account just showed John . with an email address I never received a payment from.) Buyer: I'm not comfortable giving out my name and email address. Is there another way you can see if you shipped my order? Me: No, I need that. Or the PayPal payment number. Buyer: I don't know where to find the PayPal number. Is that my credit card number? Do you need that? Me: No, no (he wants to give me his credit card number, but not his name). If you did indeed buy from me, I will have your name and address anyways. Otherwise how can I ship to you? Buyer: Ok, makes sense. So are you sure you shipped it? It is still listed in your auctions. Me: I can't check until you tell me your name. And I have more than 1. I sell about 10 per day Buyer: Ok, but why is it still showing in your auctions if I bought it? Me: I re-listed it. It's my business. I don't just sell one Buyer: So why haven't I received it yet? Me: I don't know, you need to tell me your name. Buyer: Ok, its xxxx xxxxxx. You see this is why I'm not comfortable buying online. Me: I don't see any order under that name. Buyer: Maybe its because my mom placed the order? Can you look up my family name? Me: I just did, but I have 8 buyers in the last 30 days with the same family name. I sell a lot you know Maybe you can tell me your address or at least your city and I can narrow it down. Buyer: I don't really want to give my address out online. It's not safe. Me: PayPal already gave me your address to ship your item. I will have it anyways. Buyer: Ok let me ask my mom again. I don't know how much more I can tell you, I'm already really worried and have a very bad feeling about all this. --------------------------- That's the last I heard from him since about 20 minutes. He must have bought from me, otherwise he couldn't have gotten my PayPal email address. All my auctions on this account are BIN only. I'm kinda worried he's going to file a chargeback next, but then again I probably shouldn't be because he'd have to tell his credit card company his name for that. __________________ Recommended eBay Tools: [DSRWatch] - [Auctiva] - [eBay Fees Calculator] I'm not affiliated with any of them, but I use them all regularely. "One voice can change a room. And if it can change a room, it can change a city. And if it can change a city, it can change a state. And if it can change a state, it can change a nation! And if it can change a nation, it can change the world! Your voice can change the world!" --Barack Obama (Watch the Video.) Oh yeah, and I ♥ PayPal.

Having Trouble Getting Started? Get The Complete Step by Step EBay Guide - Ebay Stealth!

06-19-2008, 07:59 AM	#424 (permalink)
daowen eBay Newbie iTrader: (0) Join Date: Jun 2008 Posts: 27 Thanks: 0 Thanked 0 Times in 0 Posts Activity: 0% Longevity: 25%	I recently had a buyer message me about the apartment number problem. They forgot to add it to their PayPal account (so how is that address verified). I told them I already shipped it out using the address that PayPal supplied and I would have to wait for it to come back to me as undeliverable before I can ship it out again...and I told them they will have to pay for the extra shipping and have their address updated in PayPal. They updated their address and paid for shipping again. Since I send out Xpress Post I received the package back in 7 days then reshipped. The buyer was happy and left positive feedback. Doug

06-19-2008, 12:57 PM	#425 (permalink)
amc eBay Enthusiast iTrader: (0) Join Date: Aug 2007 Posts: 71 My Mood: Thanks: 0 Thanked 0 Times in 0 Posts Activity: 4% Longevity: 70%	imjustme; if you provided shipping insurance(even optional) in your listing than you are not responsible for the damage, the only thing you need to say is item damaged by the shipping company, the customer have to contact them for full refund.

06-21-2008, 07:13 PM	#428 (permalink)
ebayhateluv eBay Authority iTrader: (7) Join Date: Oct 2007 Location: Land of the Free, Home of the Brave Posts: 2,508 My Mood: Thanks: 0 Thanked 4 Times in 4 Posts Activity: 7% Longevity: 60%	BOy- you get the Winners all the time.. __________________ *Always.. Be the BEST you can Be, at Whatever you do! Be Part of the Solution, rather than Part of the Problem.*

06-21-2008, 07:40 PM	#429 (permalink)
greensnake eBay Newbie iTrader: (0) Join Date: Jun 2008 Posts: 13 Thanks: 0 Thanked 0 Times in 0 Posts Activity: 0% Longevity: 23%	that is fantastic!

06-21-2008, 09:37 PM	#430 (permalink)
John14789 Subscribed Member iTrader: (2) Join Date: May 2008 Posts: 443 My Mood: Thanks: 0 Thanked 2 Times in 2 Posts Activity: 36% Longevity: 27%	Stupid buyers on ebay trying to scam sellers. I recieved everything from fake paypal emails to someone hijacking my account. Probably a nigerian scammer you know scamming is there job

06-22-2008, 07:57 PM	#431 (permalink)
jadester714 Subscribed Member iTrader: (0) Join Date: Jun 2008 Posts: 30 Thanks: 0 Thanked 0 Times in 0 Posts Activity: 7% Longevity: 23%	Haha...this reminds me of the laptop I sold awhile back. The old fellow bought it for his grand daughter who was going away to college. When the laptop arrived, he sent an amazingly hostile email to me. He accused me of a scam and said the attorney general had been contacted and the police. He never said why he was so pissed. I responded and asked him what was wrong and he said that I should know exactly what's wrong. Again, I asked what the problem was. So...he emailed me back and told me the keys on the keyboard were not in alphabetical order. NO JOKE!!! The scariest part about this is I assume he was using a keyboard to type the email to me in the first place...

06-23-2008, 01:06 AM	#432 (permalink)
411guru eBay Specialist iTrader: (0) Join Date: Apr 2008 Posts: 372 My Mood: Thanks: 0 Thanked 1 Time in 1 Post Activity: 15% Longevity: 32%	Amazingly stupid people out there. I sell digital items and they are all compressed in a zip file. I get people who don't know how to open a zip folder, to some girl who didn't know what a zip folder is and claimed I sent her the wrong item. "The file you sent me says zipped, I didn't buy a program called zip".

06-23-2008, 01:24 AM	#433 (permalink)
Modee Tech Support Guru iTrader: (63) Join Date: Jan 2007 Location: United States Posts: 3,802 My Mood: Thanks: 0 Thanked 11 Times in 11 Posts Activity: 91% Longevity: 99%	Yes and recently some idiot threatened to turn me into EBAY because I am using the cartmanager + Googlecheckout method. She said, allow me to pay you with PayPal or I will turn you in! Ha, I told her I had documented her extortion and would get her suspended if she didn't settle down. Using PayPal is the sure way to get suspended. A dead end. __________________ .. . Please read the following threads before you use this forum or create a new thread: http://www.aspkin.com/forums/ebay-su...ease-read.html http://www.aspkin.com/forums/ebay-di...ing-posts.html http://www.aspkin.com/forums/ebay-di...addressed.html Please read below before you PM me with a question: http://www.aspkin.com/forums/ebay-di...h-support.html I do offer one-on-one tech support! to get you back on EBAY quickly.

06-23-2008, 01:35 AM	#434 (permalink)
John14789 Subscribed Member iTrader: (2) Join Date: May 2008 Posts: 443 My Mood: Thanks: 0 Thanked 2 Times in 2 Posts Activity: 36% Longevity: 27%	Well did she finally pay? Why don't you use the ccnow method?

06-23-2008, 02:53 AM	#435 (permalink)
aspkin Administrator iTrader: (2) Join Date: Jan 2007 Location: United States Posts: 3,932 My Mood: Thanks: 0 Thanked 9 Times in 8 Posts Activity: 83% Longevity: 100%	Another good one from imjustme. Thanks! __________________ Join the eBay Suspension Forums. Subscribe today! EBay Stealth - Get all the details for a stealthy eBay account! A clever person solves a problem. A wise person avoids it. — Einstein.

06-23-2008, 09:58 AM	#436 (permalink)
Sammi007 eBay Enthusiast iTrader: (0) Join Date: Mar 2008 Posts: 99 My Mood: Thanks: 0 Thanked 0 Times in 0 Posts Activity: 0% Longevity: 35%	lol...nice story... I once had a customer who bought something and said that they did not want to use PayPal to pay because they don't trust the internet with their CC info... I then told him to send me the funds with Western Union....He then agreed. I told him to send me the Western Union MTCN number. And he got all angry saying that I was trying to defraud him and that I should send out his item... I told him that I can't send out the item until he pays for it. I then asked him to fax me the Western Union paper so I could see the Western Union number so I can pick up the funds....He then sent me a blank FAX message and got really angry and fed up and urged me to send the item out immediately as he has lost all his money...at this stage I knew that the guy was trying to defraud me so I just stopped messaging him and filed a Non Paying Buyer Dispute... Some strange buyers out there.......

06-23-2008, 12:00 PM	#437 (permalink)
Modee Tech Support Guru iTrader: (63) Join Date: Jan 2007 Location: United States Posts: 3,802 My Mood: Thanks: 0<