Paypal just closed a SNAD case I filed without my consent!!!(RANT)
Hey. I recently purchased two pairs of designer shoes on ebay. The shoes I received were no name brand like from payless...clearly a scam. I immediately filed SNAD on paypal, and was told I'd get a refund for them once I could confirm they were returned. **This is where I'm concerned that I might have screwed myself** - I didn't upload the tracking info for their return until the deadline. I mean, it said tracking should be added by the 31st....I added it on the 31st. Not sure if that means I was right on, or 1 day over. Still...at the time I uploaded the tracking info, the case was still open, and accepted the tracking info. I also was sent a message right after, thanking me for uploading tracking, and saying that I'd be given the refund once delivery was confirmed. Now 5 days later, I just got a message from paypal saying Investigation Complete "Because you reported that this claim has been amicably resolved, this case has been closed." I NEVER SAID THAT!! I just emailed paypal to try to get an explanation, but I'm truly speechless. I don't know what to do. Now I've lost the $ I spent for the shoes, and I no longer have the shoes to prove what I was sent if I need to file a police report (the shoes were worth nearly $1k, so it's a big deal to me). Anyone have any ideas? Would they go back on their previous mail after seeing the tracking was added late...even though they initially accepted it? Did someone access my account without my knowing and change the claim on me? I'm so confused. Any insight is appreciated =(
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