MC999 Suspension
Just got hit with this suspension. What happens if my DSR improve soon? Can it be appealed? Thank you!
Unfortunately, your eBay account has been restricted indefinitely from selling because your performance has not met the standards required to sell on eBay. If you had any current listings, they have been removed and your selling fees will be credited.
-- About eBay seller performance standards --
To meet the standards required to sell on eBay, you need to limit the number of 1s and 2s you receive on your detailed seller ratings (DSRs). If more than 1% of your total transactions results in low DSRs for item as described, or more than 2% for any other DSR, your account is considered below standard. For lower-volume sellers, the above percentages only apply if you have received more than 3 low ratings for a single DSR. If too many item not received or item not as described cases are opened by your buyers, or if you receive excessive negative or neutral Feedback, you may also be considered to be performing below standard.
There are also limits on the number of open eBay Buyer Protection cases and the number of cases closed without seller resolution:
-- Sellers can have no more than 1% of total transactions with opened cases.
-- Sellers may have no more than 3 opened cases before they receive lower search visibility for listings.
-- Sellers can have no more than 0.3% of their transactions that are closed cases without seller resolution or no more than 3 closed cases without seller resolution, whichever is higher.
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