Buyer opened a case and doesn't actually want anything...??
So I log in this morning to see that I have a case that has been opened by a buyer, It's an "item does not match description case" so I read the message, thinking ok, maybe it had a flaw I didnt see or something. But no, the buyers message states"
"Hi just wanted to let you know the top I received isn't the one I thought it was, I thought I was getting a different style, but its the same color and size as this one so it works for me, thanks!"
Um... What?
I had photos of the top and the style name (taken directly from the tag which was also photoed) so I assume she means she was confused about what top she thought she was buying? I really don't know, but she doesn't ask to return, instead she says it works for her. So I'm assuming she doesn't want anything and is making chit chat by opening a case?
My question is what happens now with ebay? I've never had someone open a case without wanting anything resolved, so there is nothing to do on my end, if she does nothing else on her end will this case just close or will ebay end up closing this case and automatically issuing her a refund just out of standard practice even though she has not requested one? Im a bit baffled by this, I've only had a few cases to deal with and never one where the buyer didn't actually have a problem, just not sure how to proceed or what will happen.
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