Re: new type of hold?
Usually 21 day holds are placed on new sellers / new accounts. Sometimes they're not, rarely should I add. In your case, it wasn't, but that doesn't mean you're in the all clear.
21 day holds can come back (even if you did have them at the start). Usually its caused by something, in your case it seems to be that second claim that triggered it.
In the mean time you just have to accept the holds, nurture your account, and it should eventually fall off.
Here are a few things that will help reduce your 21 day holds down to about 5 days:
* Shipping item out on time.
* Submitting valid tracking information to eBay and PayPal.
* The buyer leaving a positive feedback.
After approximately 3 months of doing this, your holds should be removed. However, just because holds are removed doesn't mean your in the clear.
You are still subject to one off holds on certain transactions, such as:
* Selling risky items.
* If you become dormant for a period of time.
* If your sales grow too quick.
* If you have a lot of disputes/cases filed against you.
* If a transaction is reported unauthorised.
The idea is simple - consistently keep everything in good shape, and you wont experience holds.
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