Emporium's eBay Account Clean-Up Service
We can remove Defects, Negative/Neutral Feedback, and More!
Did you know that just 0.3% of your transactions resulting in a defect could cause your eBay account to get throttled and possibly even suspended?
These defects can be caused by things such as canceling an order due to the item being out of stock or for a resolution center case or return request being closed against you. Sometimes your buyers will call eBay directly to expedite their case or return and have the case instantly opened and closed before you have a chance to give your response. This results in an unavoidable defect for your account.
We know exactly how to get these defects removed from your account by contacting eBay's customer support via phone. In the vast majority of cases, it is "against eBay's policies" to remove any defect or negative feedback. However, customer support representatives actually are able to make exceptions although it is not always easy to get them to do so.
We track multiple factors such as what to say, how to word it, which days are the best to call on, which times are the best to call at, how to get the right reps, which specific agents are the most "helpful", etc.
This allows us to remove virtually any defect or negative feedback that is holding your account back. We typically find that when an account goes from above standard to below standard (0.3% or more transactions with defects) eBay pushes all of your listings to the back of the search results and your sales typically drop by 40-90%.
If you are currently operating any below standard accounts you getting at best about half as many sales as you would be with an above standard account (not to mention being top-rated gives an additional boost plus saves you 20% on your monthly eBay fees).
Whether you need a one-time account clean-up or you would like us to monitor your account with weekly checkups we are ready to help you maintain a perfect record on eBay.
eBay updates your seller status on the 20th of every month, so it is best to get everything cleaned up a week ahead of time as defect removals sometimes take a few days to process in eBay's system.
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