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Reinstated?
 

After three weeks of sending plans to seller support only to have them respond with a rejection form letter, I decided to email Jeff@amazon.com

I login today and the account suspension message when I login is gone. However, I did not see an email that said it was reinstated. Has this happened to anyone before? Perhaps they reinstated it before Jeff's reply got back to my box.

Re: Reinstated?
 

normally get email from escalation team

but good to hear you got account back

all the best

Re: Reinstated?
 

Thanks I am not sure if its back yet, the suspension note is gone, but no confirmation from jeff's team.

Re: Reinstated?
 

Keep the forum updated - hope it works out

Re: Reinstated?
 

I would like to know also how to remove suspension from amazon

Re: Reinstated?
 

could you post the appeal letter so we can learn?

Re: Reinstated?
 

I did just get a message from Jeff's teams that it is still being reviewed. This is our repeal letter.

Dear Seller Support,
The sales of counterfeit (inauthentic) items is strictly prohibited. It is our responsibility to source and sell authentic products. However, we violated the Amazon Anti Counterfeiting Policy. We were negligent,careless and listed items that were not authentic. Because we listed inauthentic items, it rightfully put our account in suspension and hurt the reputation of your Amazon Brand. This negligence and listing of a counterfeit product is 100% our fault and we have a plan to make sure that it will never happen again.
1. We have reviewed several Amazon seller policies and fully understand what we did wrong and this will ensure that we will not repeat this mistake.. These reviewed policies include the "Seller agreement", "Amazon Services Business Solution agreement", "Prohibited seller activities and listing restrictions", "Restricted Products policy", "Amazon's product safety and compliance guidelines", "Trade of endangered species"," Intellectual Property Violations Policy" "Anti-Counterfeiting Policy", "Offensive and Controversial Products", "Category and Product Restrictions" and "Policy Violations" All future listing will be measured against these policies in or order to make sure that we only list authentic items.

2. Only full retail versions of software may be sold on Amazon. We have reviewed our inventory to ensure that we are in compliance. We have double checked our inventory to make sure we do not have Duplicated or copied software, Academic editions, OEM software, promotional additions, Beta (pre-release) versions, freeware and shareware, expired subscription based software Back-up copies, and Open Box software.

3. Furthermore, we reviewed our inventory and all Microsoft Windows 10 Pro | USB Flash Drive (B077VMBC5R) products have been physically thrown out and removed from our Amazon inventory. In addition, we reviewed out inventory for all Microsoft OEM and other branded OEM products. These have also been physically thrown out and removed from our Amazon inventory.

4. We have put a 'pre-listing" system in place to ensure that we are more careful when listing products. We will carefully vet each listing to ensure the condition and the details match the product detail page, ensuring it matches the physical condition of the item, ensuring that we are only selling retail software, and ensuring the items we list are authentic.

5. We have gone through our list of suppliers and contacted all manufacturers to verify that those suppliers are authorized distributors and selling authentic products. We will not list any products on Amazon until we get confirmation that their software is authentic and full retail. It will also have to pass our strict pre-listing review process mentioned previously. In addition, the seller who we have sourced these counterfeit products has been removed from our list of sellers.

Please let us know what else we can do to reinstate our account, we are looking forward to hearing from you.

Re: Reinstated?
 

What was the Jeff Reply? They reviewed it....then what?

Re: Reinstated?
 

Yes, please post Jeff's reply. I am surprised that the email replied. It never replied to any of my emails.

Re: Reinstated?
 

nothing great

Hello,

My name is Paul, a member of the Amazon Seller Performance team. Jeff Bezos received your email and I am responding on his behalf.

We are still reviewing your account. We will send you an email when we finish the review.


Sincerely,

Seller Performance Team
Amazon.com
https://www.amazon.com

Re: Reinstated?
 

Anytime you get an actual name from Seller Performance it's a good sign, trust me.

Re: Reinstated?
 

That's good to hear, I actually hired a lawyer and we sent an even more detailed plan to Jeff's team. I will post it, if they reinstate me. It has been a long process, already over 3 weeks.

Re: Reinstated?
 

Yes, I got this letter, why do you think it is a good sign? Why are they taking so long to reinstate? If I lose can they keep my $$? thanks again, brew


Hello,

My name is Paul, a member of the Amazon Seller Performance team. Jeff Bezos received your email and I am responding on his behalf.

We are still reviewing your account. We will send you an email when we finish the review.


Sincerely,

Seller Performance Team
Amazon.com
https://www.amazon.com

Re: Reinstated?
 

Lawyer will not make any difference you done mistake what's the point to involve Lawyer?

Review can take days to weeks it's good sign you not heard anything if you keep pushing them they will simply reject your appeal and no longer reply to you

Just wait and you will get good news soon

Re: Reinstated?
 

To clarify, I used a lawyer who specializes in writing appeals. He wrote a more comprehensive plan that i could come up addressing root causes,etc.. I will publish it, if get reinstated.

Re: Reinstated?
 

lol a lawyer who specializes.

You hired an internet marketing guru who knows what Amazon wants from reading forums like this. Hate to break it to you.

But regardless, they are looking into your reinstatement, which is all that matters.

As for the name thing, nothing is a guarantee, but as a rule, SP never uses names, not first, not last, nothing. Their emails look like they were written by robots and are always copy/paste. Anything that shows a real human wrote it is a good sign.

Re: Reinstated?
 

That's good about the name!

If I get my account back I will be happy, if not then I will have wasted money. He is a little better than a forum reader, he wrote a pretty detailed plan. If a forum member volunteered to help me I would be happy to use him or her!! I figure the account is worth saving because I have 97% feedback and 6 years of history.

Re: Reinstated?
 

I'm not trashing your guy, but Amazon appeals are really really basic.....

Most people overthink it, Amazon really just wants you to admit you have a problem and detail the steps you will take to fix it and insure it never happens again.

You wanna pay me 300 dollars and I'll write you 3 appeals, lol. Just kidding, I'm not an authorized seller here, and there are currently no authorized appeal writers on the forum, so please don't ask.

Re: Reinstated?
 

Lol hate to break it to you brother but he does not specialize in writing appeals

Re: Reinstated?
 

Oh man -- I just read your appeal. There is not shot that your POA is getting you back. The word "counterfeit" is probably the worst word you can have in a correspondence with Seller Performance. Selling knocked off Microsoft and then admitting to them that you are indeed guilty of what they are claiming is a 1, 2, K.O. Usually, it is a good thing when you are receiving an email from Jeff's team informing you that they are looking into your case. What they are currently doing here, though, is reviewing all of your previous sales/inventory to see if you have distributed more counterfeit product to their buyers. Once finished, they will "final word" you and remove your ability to even log in to Seller Central. Sorry to hit you with such bad news.

Re: Reinstated?
 

Normally I agree with you, but i wrote seller support over a half dozen detailed plans and each time they rejected it within the hour with a form letter.. I took responsibility and sent a detailed plan. I was desperate so i went to the lawyer guy. He wrote me an appeal 2 1/2 weeks ago and I sent it to Jeff. I got a message back from seller support saying "Paul" was looking into it. It has been 2 1/2 weeks and no decision yet. I'll give it one more week and prod them again.

Re: Reinstated?
 

That doesn't make any sense. Amazon appeals said you have to take responsibility for your actions. What should i do ignore the infraction?... also it was not counterfeit, I just could not prove otherwise because i had receipts not invoices.

Re: Reinstated?
 

it workedHello,

We have decided that you may sell on Amazon.com while we review your account. A reserve equal to your gross sales amount for the preceding 14 days will apply while your account is under review. Based on your order volume, the amount of the reserve may change daily.

When your account balance exceeds this reserve amount, you will be able to transfer funds based on your settlement schedule. You can view the details on the Payments page in the Reports section of Seller Central (https://sellercentral.amazon.com/gp/...t-summary.html).

Please continue to ship orders and only list items that you can send by the expected ship date.

To learn more about account reviews, search for "Velocity Limits and Account Reviews" in Seller Central Help.

We will send you an email when our review is complete.

Sincerely,

Seller Performance Team
Amazon.com
http://www.amazon.com

Re: Reinstated?
 

YES - Absolutely

When I am handling an inauthentic and/or counterfeit suspension, I take one of two routes:

1. There are too many "gurus" out there speaking about matters that they know nothing about. Far too many "influencers" are going to tell you to fall on the sword, write a POA that contains the the vital elements: Identifying the Root Causes | Corrective Actions | Preventative Measures. Amazon then has the seller on record admitting to these claims. If my team is helping you out of a suspension, this is the last course we will ever take

2. Amazon is accusing you of selling inauthentic items. If you do not understand what Amazon means when they say "inauthentic", please understand that they are not referring to the item being counterfeit or not. What they are questioning is the chain of custody of your products that you are offering for sale on their platform. If you are "innocent" and have covered yourself in every way that a savvy seller does, you will have the invoices for the ASINs in question that account for the last 365 days of sales. There is no better response to an inauthentic claim than stating, "Actually, these products are 100% authentic and here are the invoices to prove it." Once you place yourself in this position, why would you admit to something that you didn't do? The invoices prove Amazon has made a mistake, therefore, their request for a plan of action is irrelevant.

Re: Reinstated?
 

^

Did you miss the part where OP has RECEIPTS, not INVOICES?

Kind of need those to do your #2 plan....

Re: Reinstated?
 

Just make the invoices

Re: Reinstated?
 

Logical creativity can be helpful but with Amazon it's pretty hit and miss

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Who on this site can make invoices in case I get in trouble again. I don't plan on getting in trouble, but you never know and my acct is "still under review"

Re: Reinstated?
 

Why do you not have invoices from the start?

Dare I ask where these goodies are sourced?


You need to go into this next round with all the AMA on ducks in a row.

Do not sweat on getting ‘helped’ on a forum.

:ranger:

Re: Reinstated?
 

With 300$ you could have forged a passport let alone invoices for Amazon.

Re: Reinstated?
 

Even the so called "experts" such as Elmo, who SELLS Amazon accounts, admits it's "hit or miss" on submitting Invoices to Amazon.

This was OP's REAL account. He was selling REAL items. He had receipts from legitimate retailers. Submitting some BS and crossing his fingers would have been stupid. He did the right thing, and was rewarded for it.

If you're an expert in creating invoices for Amazon, I suggest to contact Aspkin to offer your services for sale on this forum. I'm certain you will be quite successful if it's as easy for you as you claim.

Re: Reinstated?
 

I am only selling retail software right now, but you never know with Amazon. They can ask for invoices even when you are selling legit stuff.:humble:

Re: Reinstated?
 

Oh wow... software? #%*+%+^

Difficult area. Yeah, I can see why you had the problems.

Two fold problem, imo.

It is the item, right?

Yes,it is legitimate.

But no, neither the manufacturer NOR the platform where you are selling like the selling practises.

At this point, I am going to make a suggestion. Can you look at finding other items where you would have invoices? You need a proper business plan to cope with all the curve balls you get from amazon.

This is all a learning curve. Let’s try to help you .
:coffee:

Re: Reinstated?
 

Not sure I want to read the backlash of threads when the invoices do not succeed....can you imagine?

:deadhorse:

Re: Reinstated?
 

Precisely my point.

If it were as easy as the guy claimed we'd already have sellers on the forum marketing the service.

I love when people come over from eBays forum and start spouting off stuff like eBay and Amazon are anything alike, lol.

Re: Reinstated?
 

Still the question is, how does Amazon support do better than ebay support and achieve better success in spotting creative invoices? Do they really contact the wholesalers? Are wholesalers obligated to cooperate and give a Yes/No answer to inquiries?

Re: Reinstated?
 

It's not Amazon seller support. Overseas reps don't deal with it. It's Seller Performance at Amazon, and they're US based Spooks.

Re: Reinstated?
 

First off, you are not getting back onto the platform because you came flat out and admitted that you were selling counterfeit goods. Whether it is true or not, if a seller admits to this they get rejected & "final worded"every time.

"This negligence and listing of a counterfeit product is 100% our fault and we have a plan to make sure that it will never happen again. "

In any plan of action there should always be there pillars:

1. Root Causes
2. Corrective Actions
3. Preventative Measures

This is true for all suspensions except inauthentic & counterfeit. Do not admit to something you did not do. Fire right back at them with the proper invoices/documents and demand that your ability to sell on Amazon be reinstated.

Re: Reinstated?
 

I agree with ghostofamazon. I sell software, I never admit i was selling inauthentic items. I also provide them with invoice. And state something like the buyer misunderstood what he purchased. Or buyer is a d**b S**t in a nice way of course. and they open the account up.

Just keep it VERY simple. those monkeys don't want to read a book. You can also state we purchase from different resells. and we will need to check the authenticity of these resellers prior to purchasing from them and making it available on amazon market. Always blame someone works for me.

Sometimes, the item might break in transit and a complaint from the buyer can take your item down, because the buyer states it's inauthentic because it doesn't work. So yes, you can be selling legit and still get hit with a policy violation.

Finally, I wrote a long article on what to do when then tell you to take a hike.

Basically, inauthentic suspension on amazon means amazon will keep your money permanently. Only way to get your money and you have to do this real quick before they delete your sign in. refund everyone and send them a note, that you're having issue with amazon and they're keeping your money. So you refunded them and ask if they could please send payment to your paypal account. then attached an image file with your pp email address. I have done this with 3 accounts. and 80/90% of customers actually will send you the money. I do however, send them an extra $15/ $20 and state that for your time.

Had approx $$5000 frozen, and after refunds. I received about $4000 to my paypal.. it's either do this or let amazon keep your money and hope that they give it to you. but i'm 100% certain you'll not get a penny. so refund or give Jeff your money.

Re: Reinstated?
 

I am back on the platform.