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No $$$ after 90 days
 

I have an suspended AMZ US account with my real info. It was suspended because allegedly one out of 500 items was considered to violate intellectual property rights. It didn't, but still AMZ suspended the account.

Now they are holding the money for about 100 days. I sent an email to payments-funds@amazon.com and all they came up with was "We're researching this inquiry and will contact you when we have an update"

That's been more than a week ago. Anyone got experience with this?

Re: No $$$ after 90 days
 

I only have experienced dealing with support and it took them 1-3 weeks to give me a reply. Not even a reply that solves anything =\

Re: No $$$ after 90 days
 

I'm considering writing an email to Jeff@amazon.com

But not sure how long I should wait for an answer form payments-funds before contacting jeff.

Re: No $$$ after 90 days
 

My experiences have been a total lack of caring about my seller issues.
]
Emails take weeks to be returned.

I seriously am aware of what I consider to be a decline in their services to sellers.

:amen:

Re: No $$$ after 90 days
 

They don't care about buyers or IP Rights holders either, except when their hand is really forced. I can file a DMCA today and it will be maybe, if I'm lucky, be around the 20th when they get around to it. During the holidays...might as well just let the scammers sell because Amazon takes even longer to remove infringements. Even having counsel file them or DMCA takedown management companies doesn't speed things up much.

They have tons of money, they put exactly zero back into their CS departments.

Re: No $$$ after 90 days
 

Here's a short update. I emailed payment-funds again and 1 week later funds were released.

Re: No $$$ after 90 days
 

May i have the email information you emailed them? It would be very useful.

Re: No $$$ after 90 days
 

Not sure if this really is important. It was pretty much straight forward. Told them I understand the need to hold funds for 90 days. However any holds longer than that are not justified by any means.

Re: No $$$ after 90 days
 

I always got my money from amazonafter 90 days

Re: No $$$ after 90 days
 

90 days plus the next scheduled distribution date.

Re: No $$$ after 90 days
 

You can wrote message to amazon-payments-investigate@amazon.com

Re: No $$$ after 90 days
 

it will help

Re: No $$$ after 90 days
 

following post

Re: No $$$ after 90 days
 

You will got money after 90 days

Re: No $$$ after 90 days
 

Same thing happened to me. I was falsely accused of inauthentic invoice and it is not a ⊗⊗⊗⊗! How do you fight that? They haven't responded to me in 2 months!

Re: No $$$ after 90 days
 

They owe me $400 too. Do I need to request the money back? It is sitting there supposedly being held while they investigate but I don't believe they are doing anything!

Re: No $$$ after 90 days
 

Get an authenticity certificate from the manufacturer if you can, contact AZ again once you have that and see if they'll review the new document and call the manufacturer.

If you are already suspended for inauthenticity, it's rather hard to get things reinstated.

Re: No $$$ after 90 days
 

Need to check your credit card if amazon can't charge little money for verify card. They not transfer money.

Re: No $$$ after 90 days
 

Not always true, sadly

Re: No $$$ after 90 days
 

Everytime you appel the 90 days gets reset.

Re: No $$$ after 90 days
 

What is your source of this statement? Proof?

Re: No $$$ after 90 days
 

Just recived this message from amazon. Anyone have any ideas what i should do.


Hello,

We reviewed the information you provided, and we have decided not to disburse any funds to you. Due to the nature of our business, we do not provide details on our investigation methods.

We may not respond to further emails regarding the status of your account or the permanent hold on your funds.
Regards,
Seller Performance Team
Amazon Payments
http://pay.amazon.com/us

Re: No $$$ after 90 days
 

Its a terrible thing but unless you can provide legitimate invoices, they often times hold your money and inventory until you provide it

Re: No $$$ after 90 days
 

Did you ever get this type of email?


I got this when I emailed them, and then like 30 minutes later I got this email

I understand having issues getting your money for inauthentic issues but now amazon can hold your money permanently if your suspended for any reason now?

Re: No $$$ after 90 days
 

Yes they are known to do this - ugly situation

Re: No $$$ after 90 days
 

I know the inauthentic suspension will definitely get your money taken away.

BUt I don't think I've ever seen them do this for other type of suspensions.

What was it you were selling?

Re: No $$$ after 90 days
 

Amazon is a thief

Re: No $$$ after 90 days
 

Hey OP, anymore update from your end?

Re: No $$$ after 90 days
 

Have you got the money?

Re: No $$$ after 90 days
 

OP is gone...

Re: No $$$ after 90 days
 

i just received the same message.

Re: No $$$ after 90 days
 

Got the info/advice needed and splitsville

Re: No $$$ after 90 days
 

Ugh, that's the kiss of death right there.

If you want more advice or insight, you need to provide us with much more details than just "I received the same message"

Re: No $$$ after 90 days
 

Did OP actually get money after sending a strongly worded email? Didn't know Amazon responded to anything short of demand for arbitration...

Re: No $$$ after 90 days
 

This is when I would tell amazon to piss off and go to arbitration. Or use shady means to get your funds back through buyer accounts. Either way. Don't let them get away with it. They're scumbags.

Re: No $$$ after 90 days
 

I have received the same reply too. I have not received any reply's from amazon, but in contrary they have been deducting a reimbursement from my account for the refunds.

Any idea, should I go for the arbitration.

Re: No $$$ after 90 days
 

This same thing is going on with me! They have my email blocked I believe, because after 90 days they denied my request and ive emailed multiple different emails (payments, appeals, etc.) multiple times with no response. Its been almost 6 months and amazon is still holding onto almost 5 figures of my money !!! Thinking of just hiring a lawyer.