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  #1  
Old 04-05-2018
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Default No $$$ after 90 days

I have an suspended AMZ US account with my real info. It was suspended because allegedly one out of 500 items was considered to violate intellectual property rights. It didn't, but still AMZ suspended the account.

Now they are holding the money for about 100 days. I sent an email to payments-funds@amazon.com and all they came up with was "We're researching this inquiry and will contact you when we have an update"

That's been more than a week ago. Anyone got experience with this?
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  #2  
Old 04-05-2018
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Default Re: No $$$ after 90 days

I only have experienced dealing with support and it took them 1-3 weeks to give me a reply. Not even a reply that solves anything =\
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Old 04-07-2018
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Default Re: No $$$ after 90 days

I'm considering writing an email to Jeff@amazon.com

But not sure how long I should wait for an answer form payments-funds before contacting jeff.
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Old 04-07-2018
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Default Re: No $$$ after 90 days

My experiences have been a total lack of caring about my seller issues.
]
Emails take weeks to be returned.

I seriously am aware of what I consider to be a decline in their services to sellers.

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Old 04-07-2018
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Default Re: No $$$ after 90 days

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Originally Posted by GreenBean View Post
My experiences have been a total lack of caring about my seller issues.
]
Emails take weeks to be returned.

I seriously am aware of what I consider to be a decline in their services to sellers.

They don't care about buyers or IP Rights holders either, except when their hand is really forced. I can file a DMCA today and it will be maybe, if I'm lucky, be around the 20th when they get around to it. During the holidays...might as well just let the scammers sell because Amazon takes even longer to remove infringements. Even having counsel file them or DMCA takedown management companies doesn't speed things up much.

They have tons of money, they put exactly zero back into their CS departments.
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Old 05-01-2018
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Default Re: No $$$ after 90 days

Here's a short update. I emailed payment-funds again and 1 week later funds were released.
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Old 05-01-2018
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Default Re: No $$$ after 90 days

Quote:
Originally Posted by dachilla View Post
Here's a short update. I emailed payment-funds again and 1 week later funds were released.
May i have the email information you emailed them? It would be very useful.
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Old 05-01-2018
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Default Re: No $$$ after 90 days

Not sure if this really is important. It was pretty much straight forward. Told them I understand the need to hold funds for 90 days. However any holds longer than that are not justified by any means.
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Old 06-23-2018
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Default Re: No $$$ after 90 days

I always got my money from amazonafter 90 days
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Old 06-23-2018
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Default Re: No $$$ after 90 days

90 days plus the next scheduled distribution date.
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Old 07-03-2018
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Default Re: No $$$ after 90 days

You can wrote message to amazon-payments-investigate@amazon.com
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Old 07-03-2018
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Default Re: No $$$ after 90 days

it will help
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Old 07-03-2018
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Default Re: No $$$ after 90 days

following post
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Old 07-04-2018
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Default Re: No $$$ after 90 days

You will got money after 90 days
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Old 07-09-2018
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Default Re: No $$$ after 90 days

Same thing happened to me. I was falsely accused of inauthentic invoice and it is not a ⊗⊗⊗⊗! How do you fight that? They haven't responded to me in 2 months!
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Old 07-09-2018
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Default Re: No $$$ after 90 days

They owe me $400 too. Do I need to request the money back? It is sitting there supposedly being held while they investigate but I don't believe they are doing anything!
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Old 07-09-2018
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Default Re: No $$$ after 90 days

Get an authenticity certificate from the manufacturer if you can, contact AZ again once you have that and see if they'll review the new document and call the manufacturer.

If you are already suspended for inauthenticity, it's rather hard to get things reinstated.
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Old 07-11-2018
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Default Re: No $$$ after 90 days

Need to check your credit card if amazon can't charge little money for verify card. They not transfer money.
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Old 07-11-2018
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Default Re: No $$$ after 90 days

Quote:
Originally Posted by ajabahey33 View Post
You will got money after 90 days
Not always true, sadly
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  #20  
Old 07-12-2018
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Default Re: No $$$ after 90 days

Everytime you appel the 90 days gets reset.
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  #21  
Old 07-12-2018
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Default Re: No $$$ after 90 days

Quote:
Originally Posted by Porsche032 View Post
Everytime you appel the 90 days gets reset.
What is your source of this statement? Proof?
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  #22  
Old 07-13-2018
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Default Re: No $$$ after 90 days

Just recived this message from amazon. Anyone have any ideas what i should do.


Hello,

We reviewed the information you provided, and we have decided not to disburse any funds to you. Due to the nature of our business, we do not provide details on our investigation methods.

We may not respond to further emails regarding the status of your account or the permanent hold on your funds.
Regards,
Seller Performance Team
Amazon Payments
http://pay.amazon.com/us
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