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Old 09-28-2018
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Default 4 Days of Fighting with Amazon but success!

I was cited and account suspended for a Patent infringement law. After searching a few websites for how to submit an appropriate appeal check out the letter that FINALLY got my account re-instated.

Best Guidance which I used to model my below response:


Hello Seller Performance Team,

Regarding my plans to address the rights owners complaints:

A). I have completely removed the listing for the offending product and will not relist

B). The Issue that caused the complaint was that I listed a product that infringed on the Right Owners Design, because I sourced, purchased and listed a product from a distributor and not from the Rights Owner.

C). The Action I've taken to resolve the issue are:
Deactivated and Removed the Listings
I have disposed of all products: Order #XXXXXXX
I have emailed the Right's Owner to request for them to submit a retraction at notice-dispute@amazon.com.

D). The following steps listed I will take in order to avoid future complaints including:
I will not relist the products that caused the complaints
I will only purchase future products from approved Rights Owners.
I will purchase products and inspect them to verify that they are from the authentic Right's Owners before listing them on Amazon
I will maintain any necessary documentation that proves the products are from the legitimate Right's Owners including invoices, receipts, warranties, and other approval documents.



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The Following User Says Thank You to gna2r For This Useful Post:
rsot (09-28-2018)
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Old 09-28-2018
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Default Re: 4 Days of Fighting with Amazon but success!

Great job OP - both on experience and providing help potentially
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Old 09-29-2018
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Default Re: 4 Days of Fighting with Amazon but success!

Glad you got that sorted out.. 4 days seems short, but I know how you feel.

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Old 09-29-2018
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Default Re: 4 Days of Fighting with Amazon but success!

Thank you everyone. Yes it was quite stressful and annoying as I was submitting everything they told me but then they would literally re-issue me a request for the *same documents. This made me think that they weren't even reviewing what I provided and just being dicks. So over this 4 day period I was calling Amazon Support, submitting the documents and responses to multiple different departments etc. After doing a *bit more research I was able to *discover how Amazon wanted their questions answered, which is NOT obvious from the first email.
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