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Stupid me! Please help with my amazon account suspension
 

Hello,

Someone please help with my account suspension. Really appreciate!

I had an individual account 2 years ago that sold goods occasionally. Later I stopped selling and amazon happened to ask for Tax information even I only sold about 30 items that year. By the time, because I didn't sell often so I requested account closure myself. (This is stupid, I know). The performance was 100% good.

2 weeks ago, I used the same email to re-registered a seller account. It requires pro subscription when registration and so I did. After that everything was fine until I unsubscribed professional plan on 12/20. I send photo ID and bank statement as required during registration.

As soon as I unsubscribed the professional plan, I got suspension email saying related to an account that may not be used to sell on our site. So I emailed seller-performance@amazon. They reviewed and saying not enough document and asked for electricity bill, and I did upload electricity bill.

Later on, I got the same email saying related to an account that may not be used to sell on our site.

on 12/26, I was still charged 39.99 even my account was suspended and plan was canceled on 12/20.

Now I am very confused by Amazon. What should I do now? Is there any chance to get the account reinstated?

So far it doesn't impact my buyer account. I am also worried that this impact my future action of creating new account as my photo ID has sent as a copy.


Thanks for your time. Happy new year!

Re: Stupid me! Please help with my amazon account suspension
 

You'll have to keep trying to reach out to performance. You can also try the jeff email, or the support contact page

Explain your situation that you closed your original shop which you did not mean to do, and the related account was your primary one that you wish to re-open