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Appeal to jeff@amazon.com?
 

Hello,
Has anyone tried recently to send an appeal to jeff@amazon.com? Did you get an answer?
I was trying to open a seller account on Amazon UK, then my account has been deactivated because of the mismatch of addresses between my documentation and my account (stupid mistake).
I updated my account then sent my last appeal with good documentation on January 21 and no info since then.

Re: Appeal to jeff@amazon.com?
 

They no longer replying if you send email to jeff,
Keep sending them email to seller performance email hopefully you will hear from them

Re: Appeal to jeff@amazon.com?
 

This is untrue.
The Jeff email is still responding, contacting them is always a last resort and you should always try work it through with Seller Performance first.

Re: Appeal to jeff@amazon.com?
 

As Gary said, thats entirely untrue! i have got many replies from Jeffs team,as recent as last week with positive news!

Good luck

Re: Appeal to jeff@amazon.com?
 

His team no longer replying what use to be, they use to reply every single email but not anymore, reply rate i would say around 20 to 30%
No issue on UK side anyway in Amaozn accounts getting approved its USA side having issues

Re: Appeal to jeff@amazon.com?
 

it depends what issue the account has or is going through. Verification issues should be sent to another department prior to this.

I dont recommend everyone to email Jeff, just stating that replies are still being sent

Good luck!

Re: Appeal to jeff@amazon.com?
 

They don't work with appealing buyer account suspension.

Re: Appeal to jeff@amazon.com?
 

jeffs email team still replys based on the issue like josh stated.Its def not a email meant to be used on a first attempt.They will ignore you sometimes.

Re: Appeal to jeff@amazon.com?
 

How long does it take for Jeff team to reply? I emailed Jeff team for more than 4 months, so far, I did not get any reply from Jeff team. I made the same mistake of mismatch address

Re: Appeal to jeff@amazon.com?
 

It still works as others have said they just no longer really reply, but they will still review the message

It can be a 1-15 days, I've seen it vary randomly

Re: Appeal to jeff@amazon.com?
 

for every problem,there is an easy solution

Re: Appeal to jeff@amazon.com?
 

I have sent in 5 appeals and get the exact same response EVERY time. Even though I have answered EVERY question with an updated answer. Even said I would ONLY be selling Original Designs and showed them photos and order from manufacturer. They are idiots.

Re: Appeal to jeff@amazon.com?
 

What about seller performance? I'm sure the COVID19 situation is delaying things but we're going on week two of them not responding after I sent the additional documentation they asked for (a letter of authorization)...

Re: Appeal to jeff@amazon.com?
 

Covid-19 has caused significant delays within seller performance.

We are seeing longer reply times than in Q4 of last year!

Sit tight, as the responses do come!