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  #1  
Old 03-14-2020
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Default Appeal to jeff@amazon.com?

Hello,
Has anyone tried recently to send an appeal to jeff@amazon.com? Did you get an answer?
I was trying to open a seller account on Amazon UK, then my account has been deactivated because of the mismatch of addresses between my documentation and my account (stupid mistake).
I updated my account then sent my last appeal with good documentation on January 21 and no info since then.
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Old 03-14-2020
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Default Re: Appeal to jeff@amazon.com?

Quote:
Originally Posted by Bensylve View Post
Hello,
Has anyone tried recently to send an appeal to jeff@amazon.com? Did you get an answer?
I was trying to open a seller account on Amazon UK, then my account has been deactivated because of the mismatch of addresses between my documentation and my account (stupid mistake).
I updated my account then sent my last appeal with good documentation on January 21 and no info since then.
They no longer replying if you send email to jeff,
Keep sending them email to seller performance email hopefully you will hear from them
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Old 03-16-2020
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Default Re: Appeal to jeff@amazon.com?

This is untrue.
The Jeff email is still responding, contacting them is always a last resort and you should always try work it through with Seller Performance first.
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Old 03-16-2020
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Default Re: Appeal to jeff@amazon.com?

Quote:
Originally Posted by e2free View Post
They no longer replying if you send email to jeff,
Keep sending them email to seller performance email hopefully you will hear from them
As Gary said, thats entirely untrue! i have got many replies from Jeffs team,as recent as last week with positive news!

Good luck
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Old 03-16-2020
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Default Re: Appeal to jeff@amazon.com?

His team no longer replying what use to be, they use to reply every single email but not anymore, reply rate i would say around 20 to 30%
No issue on UK side anyway in Amaozn accounts getting approved its USA side having issues
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Old 03-16-2020
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Default Re: Appeal to jeff@amazon.com?

it depends what issue the account has or is going through. Verification issues should be sent to another department prior to this.

I dont recommend everyone to email Jeff, just stating that replies are still being sent

Good luck!
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Old 03-16-2020
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Default Re: Appeal to jeff@amazon.com?

They don't work with appealing buyer account suspension.
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Old 03-16-2020
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Default Re: Appeal to jeff@amazon.com?

jeffs email team still replys based on the issue like josh stated.Its def not a email meant to be used on a first attempt.They will ignore you sometimes.
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Old 03-24-2020
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Default Re: Appeal to jeff@amazon.com?

How long does it take for Jeff team to reply? I emailed Jeff team for more than 4 months, so far, I did not get any reply from Jeff team. I made the same mistake of mismatch address
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Old 03-27-2020
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Default Re: Appeal to jeff@amazon.com?

It still works as others have said they just no longer really reply, but they will still review the message

It can be a 1-15 days, I've seen it vary randomly
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Old 03-27-2020
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Default Re: Appeal to jeff@amazon.com?

for every problem,there is an easy solution
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Old 03-30-2020
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Default Re: Appeal to jeff@amazon.com?

I have sent in 5 appeals and get the exact same response EVERY time. Even though I have answered EVERY question with an updated answer. Even said I would ONLY be selling Original Designs and showed them photos and order from manufacturer. They are idiots.
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Old 04-06-2020
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Default Re: Appeal to jeff@amazon.com?

Quote:
Originally Posted by Beautiful View Post
It still works as others have said they just no longer really reply, but they will still review the message

It can be a 1-15 days, I've seen it vary randomly
What about seller performance? I'm sure the COVID19 situation is delaying things but we're going on week two of them not responding after I sent the additional documentation they asked for (a letter of authorization)...
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Old 04-06-2020
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Default Re: Appeal to jeff@amazon.com?

Covid-19 has caused significant delays within seller performance.

We are seeing longer reply times than in Q4 of last year!

Sit tight, as the responses do come!
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