account has been deactivated

[domdaf]

Hola Everybody!

Unfortunately i got my amazon account suspended today because i got some a z claim from client who have abuse the service i offer

'Your account has been deactivated
Please click "Reactivate Your Account" below to resume selling
'

I have submitted it 3 times and each time i received this message:

We received your submission but do not have enough information to reactivate your account at this time. To reactivate your account, please send the following:


-- Greater detail on the root cause(s) of buyers receiving different items.
-- Greater detail on the actions you have taken to resolve buyers receiving different items.
-- Greater detail on the steps you have taken to prevent buyers receiving different items going forward.

-- Greater detail on evidence or examples that demonstrate that your account has complied with our policy.

My question, despite i have told the maximum i can they keep saying it doesn't have enough information, i am tired

I would be grateful if somebody can help me please or guide me

@garry9061 or somebody else please


Question 2
----------

Can i create a new amazon account using a vcc i will buy with Garry here? and can i use the same Name which was on my account which got desactivated ?

I am using Payoneer to transfer my money to my country, can i use the same payonneer account or i need to create a new payonneer account too ?

Please help

[Beautiful]

Its likely you are not addressing one of the issues on your account

Check again, you're probably missing something

Did they request invoices as well?

[e2free]

Accept your fault and explain what have you done and what you will do so this will not happen again in detail as possible and it will be accepted

[domdaf]

Originally Posted by Beautiful

Its likely you are not addressing one of the issues on your account

Check again, you're probably missing something

Did they request invoices as well?

Thank you for your reply ..
The problem i had reply them what they are asking, and each time they are asking me the same thing... i had written a long letter even i am not good in letter

no they didn't request invoices, i don't know what to do, i'm lost :(

[domdaf]

Originally Posted by e2free

Accept your fault and explain what have you done and what you will do so this will not happen again in detail as possible and it will be accepted

ok i will accept my fault today, but i hope it will be ok

Is it possible to contact amazon directly by Chat ?

[SaiJin]

You'll need to respond to their email.

What was the actual cause of suspension? Is it inauthentic complaint?

[rsot]

Perhaps consider a service in the Marketplace for help as well OP

[domdaf]

Originally Posted by SaiJin

You'll need to respond to their email.

What was the actual cause of suspension? Is it inauthentic complaint?

I was selling tv box subscription, and main cause i think it was because of negative feedback i had received or a-z claim :(

I'm lost now, i don't know what to tell them, i am tired of writing them and having the same questions eash time

[domdaf]

Originally Posted by SaiJin

You'll need to respond to their email.

What was the actual cause of suspension? Is it inauthentic complaint?

I was selling tv box subscription, and main cause i think it was because of negative feedback i had received or a-z claim :(

I'm lost now, i don't know what to tell them, i am tired of writing them and having the same questions eash time