Hi Guys,
Received the following suspension email:
Hello,
You currently may not sell on Amazon.co.uk because you are offering items that may infringe intellectual property rights or may be inauthentic. A list of these items is at the end of this email.
Funds will not be transferred to you, but will stay in your account while we work with you to address this issue. You can see your balance and settlement information in the Payments section of Seller Central. If you have questions about those, please write to
payments-investigate@amazon.co.uk.
To sell on Amazon again, please send the following information to
pq-review-lvr@amazon.co.uk:
• Copies of invoices, receipts, contracts, delivery orders, or authorization letters from your supplier issued in the last 90 days. The quantity of items shown should match your inventory.
• If you are not the brand owner, provide an authorization letter and a complete set of documentation, including authorization letters, to prove a valid supply chain.
• If you are the brand owner, provide a copy of the brand registration certificate, and business license or personal identity card.
• Contact information for your supplier, including name, phone number, address, email, and website.
You can send .pdf, .jpg, .png, or .gif files. These documents must be authentic and unaltered. We may call your supplier to verify the documents. You may remove pricing information, but the rest of the document must be visible. We will maintain the confidentiality of your supplier contact information.
We will review your information and decide if you may sell on Amazon again. If you do not send the required information within 17 days, we may no longer allow you to sell on Amazon. Failure to provide us with the information above may result in funds being withheld.
Learn more about our policies in Seller Central Help:
• Amazon Anti-Counterfeiting Policy (
https://sellercentral-europe.amazon....help/201165970)
• Intellectual Property Violations (
https://sellercentral-europe.amazon....help/201743940)
• Policies and Agreements (
https://sellercentral-europe.amazon.com/gp/help/521)
To talk to someone about this email, ask our Seller Support team to contact you (
https://sellercentral-europe.amazon....us/performance).
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Right I thought no proble, I'll simply respond with requested documentation and bish bash bosh no problem. This was not the case.
The advised emails just bounce back, so I can't send them an email.
I also can't login to reach the case sections, in order to open a case or speak with someone from amazon because when I try to log in, I get the message
Not Authrised, you're not authorised to access this merchant.
Amazon usa is working, but I want UK to be working.
Really tricky one, anyone who can provide clarity to this situation would be a massive help.
Thanks in advance
Also to add, I did receive a response when sending to the .com version of the email.
It was asking me to login and give documentation instead(what a joke).
