My account has been suspended

[SaiJin]

Originally Posted by Mnanauk

After so many emails and explanations, amazon just reactivated my account. They didn't tell me what was the deactivation cause. I think it was the VPN but I'm still not sure. I guess they just accepted my explanation that I didn't have a second account🤷

What was your explanation?

And YES! A win for us is a huge win! =)

[Mnanauk]

I'm not sure if I understand you correctly can you please explain?

[Mnanauk]

SaiJin

please disregard the last comment. I sent them many appeals about the VPN because it was the most reasonable deactivation cause. I even sent a POA about the credit cards and told them that someone hacked my PC using the ransomware virus and that I canceled all the virtual credit cards. I set up a company because I didn't have one before the deactivation so that I can prove that the other account and my account belong to completely separate people. On September 1, I sent them a PAO and asked them to tell me how they found my account related to another one. They didn't respond to me because in late August they sent me this email which was so scary lol:

We received your submission but do not have enough information to reactivate your account.

We may not respond to further emails about this issue.

My last try was to send an email to Jeff Bezos and Andy Jassy and explain to them that I did everything I can. I am still not sure what method worked for me but one lesson learned from this is to never give up because my account is not a stealth account. It is created with my real ID except for the credit card. Now I use a Payoneer card so that I can avoid this headache

[Mnanauk]

Originally Posted by abe221

have you called account health?

They called me and they didn't want to tell me how they found my account related to the other one. They only gave me his name and his account name

[rsot]

Originally Posted by Mnanauk

They called me and they didn't want to tell me how they found my account related to the other one. They only gave me his name and his account name

It's in line with how they operate

[StealthCore]

dear i think using bad IPs could be a linking issue.

[ferebeeaustin]

Originally Posted by Mnanauk

Hi,
My account has been suspended for related accounts, and Amazon is asking for a POA.

My account is not a stealth account and opened it myself with my passport and everything is legit.

I've never logged in to my account on another computer.

No one logged into his account on my computer.

My PC is new and built it myself.

I opened my account myself.

I never gave permission to anybody except for some Shopify app developers and I don't think they're the cause because the apps are used by many people.

I use Surfshark VPN a lot and I thought it was the cause of the deactivation.

I send many POAs to amazon and they said it's not enough. I explained that I use the VPN a lot and I think it's the cause of this deactivation, and they said it's not enough.


They told me you have another account under the name DKLAB. and they gave me the name of the account user, after some research, I found that he's from Chile.

can Anyone help me with this?

this is not your fault apparently someone else is using with the same name