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Amazon locked my account
 

Looks like Amazon randomly locked my sellers account due to unusual activity. Tried contacting seller and buyer support but haven't luck. Anyone know how to fix this? See message below at login screen. Since I cant bypass the login screen, I cant have them call me or access my cases.

We have detected unusual activity on your account and have locked it temporarily. Please contact customer service for further assistance.

Re: Amazon locked my account
 

HOld on, so you cannot login to your account?

But they actually emailed you it's temporary?

If you can't login it usually means they deleted your account and it's final.

Re: Amazon locked my account
 

did you recently update bank info?

did you put a name that matched the bank name holder, or did it mismatch

Re: Amazon locked my account
 

No, bank info was untouched. The account was suspended so we created an appeal, but weren't able to login to submit it. It's been 3 weeks and no one has been able to help. They keep sending me instructions on submitting an appeal to unsuspend the account, but that's a separate issue.

We have detected unusual activity on your account and have locked it temporarily. Please contact customer service for further assistance.

Re: Amazon locked my account
 

i think there is mismatch of information that you provided to amazon. try to satisfy them accordingly email.

Re: Amazon locked my account
 

Is it buyer account?

Re: Amazon locked my account
 

why were you suspended? what marketplace? Lockouts are pretty common for sellers who confirm but don't ship out their items. keep trying every day to send emails. escalate it. it will be a challenge to get your new appeal to eyes that will really read it.

Re: Amazon locked my account
 

Why are you aimlessly bumping dated posts? This is one of many over the last day or so.

Re: Amazon locked my account
 

Last post was in Oct 2021 Farhan01 - old indeed

Re: Amazon locked my account
 

Who do you send them too??

Re: Amazon locked my account
 

Noram Rae hasnt been active in awhile...

Re: Amazon locked my account
 

Just wondering if anyone else knew :)

Re: Amazon locked my account
 

I have to register this forum account to reply you.

In this case, I have faced once. You can try to login as a buyer, then on the buyer page, there are some steps that you should follow. In my case, I have to submit a new bank statement. Once it done on verification, Amazon disables 2-FA and I can log in normally.

Re: Amazon locked my account
 

Welcome to the forum - all the best as you master stealth :thumb:

Re: Amazon locked my account
 

This must be a long time ago that you did this?
Nowadays they ask for ID.

PS: it's an old thread