Amazon locked my account

quantum · #1 10-20-2021

Looks like Amazon randomly locked my sellers account due to unusual activity. Tried contacting seller and buyer support but haven't luck. Anyone know how to fix this? See message below at login screen. Since I cant bypass the login screen, I cant have them call me or access my cases.

We have detected unusual activity on your account and have locked it temporarily. Please contact customer service for further assistance.

**SaiJin** · #2 10-20-2021

HOld on, so you cannot login to your account?

But they actually emailed you it's temporary?

If you can't login it usually means they deleted your account and it's final.

Beautiful · #3 10-20-2021

did you recently update bank info?

did you put a name that matched the bank name holder, or did it mismatch

quantum · #4 10-20-2021

No, bank info was untouched. The account was suspended so we created an appeal, but weren't able to login to submit it. It's been 3 weeks and no one has been able to help. They keep sending me instructions on submitting an appeal to unsuspend the account, but that's a separate issue.

We have detected unusual activity on your account and have locked it temporarily. Please contact customer service for further assistance.

StealthCore · #5 02-04-2022

i think there is mismatch of information that you provided to amazon. try to satisfy them accordingly email.

e2free · #6 02-05-2022

Is it buyer account?

Noram Rae · #7 02-06-2022

why were you suspended? what marketplace? Lockouts are pretty common for sellers who confirm but don't ship out their items. keep trying every day to send emails. escalate it. it will be a challenge to get your new appeal to eyes that will really read it.

Hank · #8 02-06-2022

Quote:

Originally Posted by Farhan01

i think there is mismatch of information that you provided to amazon. try to satisfy them accordingly email.

Why are you aimlessly bumping dated posts? This is one of many over the last day or so.

rsot · #9 02-06-2022

Last post was in Oct 2021 Farhan01 - old indeed

user3657 · #10 05-25-2022

Quote:

Originally Posted by Noram Rae

why were you suspended? what marketplace? Lockouts are pretty common for sellers who confirm but don't ship out their items. keep trying every day to send emails. escalate it. it will be a challenge to get your new appeal to eyes that will really read it.

Who do you send them too??

rsot · #11 05-25-2022

Quote:

Originally Posted by user3657

Who do you send them too??

Noram Rae hasnt been active in awhile...

user3657 · #12 05-25-2022

Just wondering if anyone else knew

iyamate · #13 12-21-2022

I have to register this forum account to reply you.

In this case, I have faced once. You can try to login as a buyer, then on the buyer page, there are some steps that you should follow. In my case, I have to submit a new bank statement. Once it done on verification, Amazon disables 2-FA and I can log in normally.

rsot · #14 12-22-2022

Quote:

Originally Posted by iyamate

I have to register this forum account to reply you.

In this case, I have faced once. You can try to login as a buyer, then on the buyer page, there are some steps that you should follow. In my case, I have to submit a new bank statement. Once it done on verification, Amazon disables 2-FA and I can log in normally.

Welcome to the forum - all the best as you master stealth

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**SaiJin** · #15 12-22-2022

Quote:

Originally Posted by iyamate

I have to register this forum account to reply you.

In this case, I have faced once. You can try to login as a buyer, then on the buyer page, there are some steps that you should follow. In my case, I have to submit a new bank statement. Once it done on verification, Amazon disables 2-FA and I can log in normally.

This must be a long time ago that you did this?
Nowadays they ask for ID.

PS: it's an old thread