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Can't communicate to customers while appeal is being reviewed..
 

FYI This is something new.. You can't communicate to customers while your account is deactivated.. Even while your appeal is being reviewed. Im 3 days into my appeal being reviewed. No messages are able to get out so I'm getting a flood of A-Z claims. My account will be battered by the time I get reinstated smh.

Did you ask AMZN?

You do not have to communicate with your buyer ,if they have paid for the order,they expect you to ship.
so why arent you shipping?

Yes,unless you have sold items which AMZN considers illegal,unfit,damaging to AMZN and/or its shoppers.

AMZN,Ebay do not want you to communicate with your buyers ,you could be dealing with them off site.
If you believe you have done nothing wrong,then ship and expect AMZN to release the fund,you said shoppers are now filing A-Z claims ,it makes you look bad,if you are back selling,they will stay on your record

I manage risks very well,I have been on AMZN since 19xx/ when Best buy was selling on AMZN and then realised it is helping AMZN ,not BBY

The buyers have paid her,as far as they are concerned,they should received what they ordered,the fact that AMZN held her fund is not their concern,thats why they are filing A-Z claims.
One could also ask why is she wasting her time listing her items for sale on AMZN,knowing her account would be deactivated,flipping burger could get you $20.hour in CA come April..

ne could also ask why is she wasting her time listing her items for sale on AMZN,knowing her account would be deactivated,flipping burger could get you $20.hour in CA come April..
---thats great English ,no need to go back to school.
Or would you like it in Sanskrit?
or you too busy to learn as you are busying flipping burgers

Re: Can't communicate to customers while appeal is being reviewed..
 

Yes.. they confirmed that you cannot communicate to your customers while your account is deactivated.

Re: Can't communicate to customers while appeal is being reviewed..
 

correct... that's typical. It's always been like this on amazon, ebay etc. for MANY years.,

Re: Can't communicate to customers while appeal is being reviewed..
 

10+ years.. Never experienced this until now. Doesn't make any sense to me when they want you to fulfill orders while your account is deactivated, but cut all communication with your customers. I'm in full damage control at the moment trying to reinstate the accounts, while getting hammered on A-Z claims.

Re: Can't communicate to customers while appeal is being reviewed..
 

Would you fill the remaining orders on a deactivated account?

Re: Can't communicate to customers while appeal is being reviewed..
 

you cant be serious... I can tell you haven't been on Amazon long enough to know how to manage risk.

Re: Can't communicate to customers while appeal is being reviewed..
 

agent, you realize that Amazon is known for deactivating accounts and keeping money - why would you ship when an account is deactivated?

Re: Can't communicate to customers while appeal is being reviewed..
 

Not sure why I waste my time trying to make sense of what you write. You should really invest in Grammarly or something.