Account deactivated for no apparent reason. Any insight?

[quantum]

I received the deactivation notice below. Clicking on the appeal button, it asks me for a utility bill or business license. I can get creative on the utility bill, but does anyone know what the cause of something like this? From my experience, these requests means the account's toast. Metrics are green, 100% feedback, and the account is almost 1 year old. Usually verification checks like this happen within the first couple of months of the account being opened, not this late. Unfortunately, this account did well over the holiday season and most of the funds from it are locked. Any insight helps. Thanks


Your Amazon.com seller account has been deactivated, and your listings have been removed. Ship any open orders to avoid further impact on your account. After 90 days of receiving this notification, you may request a fund disbursement by contacting disbursement-appeals@amazon.com.We will conduct a separate investigation to evaluate your account, and if we find that you have engaged in deceptive, fraudulent, or illegal activity, abused our system, or repeatedly violated our policies that protect our customers and selling partners, we may withhold some or all of the funds in your account.

Why is this happening?
We were unable to verify information related to your seller account or did not receive any new information regarding your listings or selling history.

[SaiJin]

THat last paragraph, usually means they think you are doing something fraudulent.

But usually they won't even allow you to appeal. So perhaps they have changed that again?

[e2free]

Real info account or stealth?

[Automasters]

It's Amazon - I gave up trying to sell there years ago, never looked back. Bozos can shove it.

[quantum]

Originally Posted by e2free

Real info account or stealth?

Stealth info. Submitted a utility bill 3 days ago, still under review. Maybe it's a good sign.

[mrsalexia]

Originally Posted by quantum

Stealth info. Submitted a utility bill 3 days ago, still under review. Maybe it's a good sign.

dont want to ggive you bad energy but once you get the read "DEACTIVATED" its almost 99% dead....

[quantum]

I'm expecting it. No worries

[agent006140]

WHY ASK for utility bill if they cannot verify?

[agent006140]

Unfortunately, this account did well over the holiday season and most of the funds from it are locked. Any insight helps. Thanks-----

----------------
could it be some of your orders have been reported to AMZN as not too 'kosher'?

[rsot]

Originally Posted by quantum

Stealth info. Submitted a utility bill 3 days ago, still under review. Maybe it's a good sign.

Best of luck hopefully passes

[quantum]

Originally Posted by agent006140

WHY ASK for utility bill if they cannot verify?

...thanks for the valuable insight

[matt27]

I got the exact same message, my account is real identity 100%, provided utility bill and this was the response:

Hello,

Thank you for submitting your appeal. We have received your submission but do not have enough information to reactivate your account at this time.

We're here to help
For more information on our requirements, go to "Amazon Services Business Solutions Agreement":
https://sellercentral.amazon.com/gp/help/G1791
If you have questions about our policies or the required information, you can contact us:
https://sellercentral.amazon.com/cu/contact-us

Has your account been deactivated in error?
If you believe that there has been an error, go to the banner at the top of the "Account Health" page in Seller Central, click "Reactivate your account," and submit an explanation:
https://sellercentral.amazon.com/per...d?ref=ah_em_ap
Your explanation should include the following information:
-- How your account has not violated section 3 of the Amazon Services Business Solutions Agreement
-- Evidence that shows that your account complies with section 3 of the Amazon Services Business Solutions Agreement

I don't even know what to submit at this point as I don't know what I did wrong.. thoughts anyone?

[rsot]

Originally Posted by matt27

I got the exact same message, my account is real identity 100%, provided utility bill and this was the response:

Hello,

Thank you for submitting your appeal. We have received your submission but do not have enough information to reactivate your account at this time.

We're here to help
For more information on our requirements, go to "Amazon Services Business Solutions Agreement":
https://sellercentral.amazon.com/gp/help/G1791
If you have questions about our policies or the required information, you can contact us:
https://sellercentral.amazon.com/cu/contact-us

Has your account been deactivated in error?
If you believe that there has been an error, go to the banner at the top of the "Account Health" page in Seller Central, click "Reactivate your account," and submit an explanation:
https://sellercentral.amazon.com/per...d?ref=ah_em_ap
Your explanation should include the following information:
-- How your account has not violated section 3 of the Amazon Services Business Solutions Agreement
-- Evidence that shows that your account complies with section 3 of the Amazon Services Business Solutions Agreement

I don't even know what to submit at this point as I don't know what I did wrong.. thoughts anyone?

What category/items were you selling? Helps for analysis

[matt27]

I had 37 items listed majority of them are cleaning supplies

[agent006140]

I have a book listed on AMZN and it has been deactivated due to pricing issue,the book is listed at $12 for sewing supplies?brand new hardcopy.

[amzprostl]

I am in the same boat. Got the same deactivation and submitted the Utility bill and EIN letter for the business and got reply that they need more info and that I should do a video verification.

It's been a month, haven't done one yet, but I prolly will give it a shot. My account is a stealth account that I bought, but put all real info in there back when I bought it. So I might give video verification a shot eventually.

I'm pretty sure dropshipping was the root cause of mine. I have been burning through accounts dropshipping for the last few years and never haven't got the money disbursed after 30 days usually, but 90 on a few occasions. But this time is a little different asking for video verification, so we shall see.

Lemme know how it goes for you guys and I will do the same.

[rsot]

These deactivations used to happen regularly if accounts were selling super popular or potential knock-off/fraudulent items - from what ppl have been saying these days, it's happening for non-risky items too these days on the rise...wonder if there is something in common as a trigger..?

[amzprostl]

Originally Posted by amzprostl

I am in the same boat. Got the same deactivation and submitted the Utility bill and EIN letter for the business and got reply that they need more info and that I should do a video verification.

It's been a month, haven't done one yet, but I prolly will give it a shot. My account is a stealth account that I bought, but put all real info in there back when I bought it. So I might give video verification a shot eventually.

I'm pretty sure dropshipping was the root cause of mine. I have been burning through accounts dropshipping for the last few years and never haven't got the money disbursed after 30 days usually, but 90 on a few occasions. But this time is a little different asking for video verification, so we shall see.

Lemme know how it goes for you guys and I will do the same.

Looks like I will have to do a Video Verification to get account activated to try to get money disbursed.

I was dropshipping so providing invoices will be difficult and it looks like they will ask for that.

anyone did one of these recently and can give me some advice as to how it goes?

I have my EIN Registration letter for my partnership LLC that has the same addess as I used for the business in the amazon account, plus bank statements, although bank statements are a different local address. Would I be better off getting creative with bank statements so they match?

[Stealthapprentice]

Originally Posted by quantum

I received the deactivation notice below. Clicking on the appeal button, it asks me for a utility bill or business license. I can get creative on the utility bill, but does anyone know what the cause of something like this? From my experience, these requests means the account's toast. Metrics are green, 100% feedback, and the account is almost 1 year old. Usually verification checks like this happen within the first couple of months of the account being opened, not this late. Unfortunately, this account did well over the holiday season and most of the funds from it are locked. Any insight helps. Thanks


Your Amazon.com seller account has been deactivated, and your listings have been removed. Ship any open orders to avoid further impact on your account. After 90 days of receiving this notification, you may request a fund disbursement by contacting disbursement-appeals@amazon.com.We will conduct a separate investigation to evaluate your account, and if we find that you have engaged in deceptive, fraudulent, or illegal activity, abused our system, or repeatedly violated our policies that protect our customers and selling partners, we may withhold some or all of the funds in your account.

Why is this happening?
We were unable to verify information related to your seller account or did not receive any new information regarding your listings or selling history.

They are finding something shady on your store. It could be a personal detail like a bank card or address. If it was a Product it would tell you something about IP complaints not fraud. Unless your purposely not shipping out items, which I don't think you are. But it seems like they are fishing. In most fraud cases I've dealt with over the years, Amz usually doesn't offer a payout solution. In your case they are giving you that option. It sounds like BS on their end.

[Stealthapprentice]

Originally Posted by quantum

I received the deactivation notice below. Clicking on the appeal button, it asks me for a utility bill or business license. I can get creative on the utility bill, but does anyone know what the cause of something like this? From my experience, these requests means the account's toast. Metrics are green, 100% feedback, and the account is almost 1 year old. Usually verification checks like this happen within the first couple of months of the account being opened, not this late. Unfortunately, this account did well over the holiday season and most of the funds from it are locked. Any insight helps. Thanks


Your Amazon.com seller account has been deactivated, and your listings have been removed. Ship any open orders to avoid further impact on your account. After 90 days of receiving this notification, you may request a fund disbursement by contacting disbursement-appeals@amazon.com.We will conduct a separate investigation to evaluate your account, and if we find that you have engaged in deceptive, fraudulent, or illegal activity, abused our system, or repeatedly violated our policies that protect our customers and selling partners, we may withhold some or all of the funds in your account.

Why is this happening?
We were unable to verify information related to your seller account or did not receive any new information regarding your listings or selling history.

Did you call buyer support to see if it maybe their end? Sometimes its buyer support that did the fraud flag and don't communicate with seller support for the reason.

[agent006140]

AMZPROSTL said -
I was dropshipping so providing invoices will be difficult and it looks like they will ask for that.
----------------------
Who does the shipping of goods?
if it is another retailer,then it is not dropshipping,it is retail arbitrage.
Are you the one who is asking WMT t o do the shipping and is asking if arbitration works?
Major retailers like WMT,TGT,Costco,Wayfair has accounts with private carriers,their tracking will reveal they are the shipper,

[rsot]

quantum posted this discussion in january 2024 just to clarify