Forum

unable to verify the information provided
 

Hi,

I have been selling on my new amazon account for about 2 months, they advised me that I must upgrade to business so I sent them the documents required, I sent ID and Bank statement. which I sent preivously to open the acount.

Are amazon verifying the documents we send?

Or is it because Ive sent these documents that cant be verified to open a business account?

Please see email below:



Dear Seller,

We were unable to verify the information you provided when registering for a Selling on Amazon payment account and, as a result, your Selling on Amazon payment account could not be opened. Unfortunately, this means that you will not be able to continue to sell on Amazon.

Please take appropriate steps to resolve any open orders. Note that any amounts paid as a result of A-to-z Guarantee claims and chargebacks may be deducted from the balance in your existing Seller Account.


Any advice is appreciated.

Re: unable to verify the information provided
 

Looks like your documents have been rejected.

Re: unable to verify the information provided
 

You have to start over and get better docs. Did you add a UTR number?

Re: unable to verify the information provided
 

Not UTR added.

So I need a UTR and Good docs?