I definitely made a mistake around not going back to AZ to tell them that I had indeed shipped the books on-time via their website.
The problem I have is that when I wrote back to explain to them that I had indeed gotten the books to the customers on time (which is what matters most here) they didn't even bother to read my reply and be reasonable. I had made amazon thousands of dollars in commission with an incredible feedback rate and excellent customer service and yet that was of no interest to them when determining whether or not to leave my account open.
In truth, customers were served well - my error rate was extremely low. I understand Amazon has their bottom line in #1 interest but there is a point at which that kind of ethos will gradually, overtime, work against them, including their bottom line, I suspect.
The anonymity with which they have structured their business model is the primary reason they feel justified in treating their sellers as they do. We can extol the 'virtue' of letting the bottom line rule every decision but, in the end, that business logic comes up short in my assessment of this enterprise as a whole. There is plenty of profit to be made for everyone without acting as they do.
I would have been happy with a personal 'get your act together' letter from GB rather than what appeared to be an auto-ban from Amazon based on unrealistic performance algorithms.
What is this fool-proof addy-check system? contact the buyer and double-checking before I ship?
Cheers, VTbound
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