Amazon - Customer Refund

[webgoon]

So my account is in good standing. Just had a disbursement a few days ago, so account balance is zero. A customer requests a refund so I gave it to him, now my balance is negative.

My question is, on the next disbursement cycle, since it's negative (and let's assume that it's going to stay that way since I'm at my velocity limit and I don't want to go over), do they just charge my bank acct? credit card on file? or just remains negative and deduct out of my future sales?

TIA!

[MtnDew]

I did this and got booted after 2 days...for your info. Curious if someone here knows.

[trig]

web - it just remains negative and deducts out of your future sales.

booger - you got booted for another reason -- not the neg balance.

[jeffweico]

Originally Posted by trig

web - it just remains negative and deducts out of your future sales.

booger - you got booted for another reason -- not the neg balance.

I agree. The refund may have been a PART of the reason you were booted, but I also have had a negative balance after giving a refund and I never lost an account over it.

With Amazon, many times it seems to be a COMBINATION of things that does you in. Like, someone was selling DVD box sets AND they had a couple of customer complaints AND they had to give a refund AND that caused a negative balance AND the DVD's were priced lower than they could be obtained for from a legitimate distributor.

So in the case above, they probably were not quite ready to give the "may be selling recopied media" notice BUT with the other factors, they justs decided to block the account.

Please note that I am NOT saying that this exact situation applies in your case. But very often I see posts that someone was booted by Amazon and they think it was because of a competitor. But then, as more of the situation is posted, we find they were selling box sets of Star Trek Enterprise for $129 AND they had 3 customers complain about receiving scratched discs AND they had a 10% refund rate, etc.

[MtnDew]

thanks trig...and jeffweico not exactly the situation but really close. I gave a refund for an item of questionable appearance and bada bing booted.

I was thinking it might have been the neg but was pretty sure it was the product complaint.

[rsot]

One product complaint in software, dvd, categories usually = end of you unless you have account over 1 year old and with triple digit feedbacks.

[jeffweico]

Originally Posted by rsot

One product complaint in software, dvd, categories usually = end of you unless you have account over 1 year old and with triple digit feedbacks.

I tend to agree, but only if what you are selling is highly counterfeited.

For example, get a complaint about illegal software, and you are selling Windows 7 and Adobe, YES, you lose the account. But if you are selling "Family Tree Maker Deluxe" you can probably take the hit.

Same thing for DVD's. Selling box sets of Lost and Star Trek is different from selling a bunch of 5 year old titles.

Of course, in these cases you would also not have the PROFITS that you would have by selling the newer and more polular stuff.

[webgoon]

So I just received this email, I guess they do charge the cc for the negative balance. You guys think I should try and save the account (refund amt is around $190)? If so...how would you guys pay for the fee being that this is a stealth acct using stealth info? Should I pay for the fee using a preloaded vcc?

TIA

"You have a balance due on your Amazon selling account. We attempted to charge your credit card for this balance, but your credit card's issuing institution declined the charge. This may simply be the result of the name, expiration date, or ZIP code you entered at Amazon.com not matching the institution's information.

Please verify that the information on file is correct. You might also contact your credit card's issuing institution to verify that you have the correct account information."