Forum

Amazon Seler/Customer emails
 

This is my first post, and I wanted to thank everyone for all the information I've gathered in this forum. It's not only informative, but it's lucrative!

I had a customer email me yesterday insinuating that my items are ⊗⊗⊗⊗, and I only sell legit items. He threatened to give me a bad rating which of course I couldn't take because my account is relatively new. I gave him a full refund including shipping plus $5 in hopes he wouldn't give me a crappy review. Today I got an email from him thanking me for my professionalism... This guy just knows how to hold power over amazon sellers.

My question is, my account hasn't come up for review yet, and I'm about to hit the $750 mark. Since he insinuated that my items were ⊗⊗⊗⊗ over amazon's system, is my account screwed and should I start over? I'm assuming that amazon looks at email correspondence between the seller and customer. I've currently unlisted all my items thinking that I could just keep the account under $750 every month.

Thanks!

If you do not sell ⊗⊗⊗⊗, there was no need to take such drastic steps.

I wouldn't abandon the account.

Speaking of Amazon communications, in my many years of selling, I was not led to believe that Amazon regularly reads emails between buyers and sellers. They will read feedback, though.

I wouldn't worry, even if amazon looks through your emails history (which is unlikely) they will be happy to see that the issue has already been sorted between you and the customer.

It is doubtful they have time to read those emails. They probably have a software program that filters out certain words if anything at all

Honestly in my opinion, when you bend over like that, they are MORE likely to leave bad feedback. I had a scammer towards the end of my Amazon review but he received a messsage similar to this one, and lived not far from me so I was and am confident, there will not be bad feedback left

To my knowledge, what the customer did is feedback extortion. That is very serious, you may want to contact Amazon yourself to see how to proceed.

It's your choice but something like this would have been my response.

Mister do you know you are violating Amazons policy of feedback extortion?!!

Whoa! Step back a bit....as a new Seller, I considered contacting Amazon but

decided to give you the benefit of the doubt, that you may just having a bad day. To address your concern, of course I don't sell ...... Otherwise If you would like to continue the transaction, that is fine with me but these threats cannot continue because as a Seller I am bound to Amazons policies and guidelines as are you. So civility is not an option

I would be more than happy to continue the transaction AND more than happy to refund you, let me know. This is being sold for an Attorney friend so the refund will come from him, likely not my address. Let me know what works for you and I will be more than happy to accommodate.

Blessings,

(insert your name)

This is only my humble opinion and therefore, could be very wrong

That makes a lot more sense in hindsight. I've just read so much on this forum about how one bad feedback destroys your account, and that amazon honors the customer more than the seller(especially a new one), and that if they have any suspicion you're selling ⊗⊗⊗⊗ stuff then they'd ban me. So I overreacted. I thought that if I tried sending him an email saying that they weren't ⊗⊗⊗⊗, and that he'd have to pay shipping if he wanted to return the item then he'd go ahead and post a negative feedback.

I feel like I as the new seller have the short end of the stick here.

I like Melissa's message. Confident without cowering, but not offensive.