It is doubtful they have time to read those emails. They probably have a software program that filters out certain words if anything at all
Honestly in my opinion, when you bend over like that, they are MORE likely to leave bad feedback. I had a scammer towards the end of my Amazon review but he received a messsage similar to this one, and lived not far from me so I was and am confident, there will not be bad feedback left
To my knowledge, what the customer did is feedback extortion. That is very serious, you may want to contact Amazon yourself to see how to proceed.
It's your choice but something like this would have been my response.
Mister do you know you are violating Amazons policy of feedback extortion?!!
Whoa! Step back a bit....as a new Seller, I considered contacting Amazon but
decided to give you the benefit of the doubt, that you may just having a bad day. To address your concern, of course I don't sell ...... Otherwise If you would like to continue the transaction, that is fine with me but these threats cannot continue because as a Seller I am bound to Amazons policies and guidelines as are you. So civility is not an option
I would be more than happy to continue the transaction AND more than happy to refund you, let me know. This is being sold for an Attorney friend so the refund will come from him, likely not my address. Let me know what works for you and I will be more than happy to accommodate.
Blessings,
(insert your name)
This is only my humble opinion and therefore, could be very wrong
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