Amazon. DE - Suspended for listing restricted items - tactic to appeal

[adamwu]

The thing is I have used some different UPC codes to list restricted fat burners. Stuff was selling good, people were happy 100% positive feedback.
What will be the best tactic to write the appeal? I can't say it was mistake as I have done that in purpose.

Guten Tag von Amazon,

hiermit bestaetigen wir, dass Ihr Verkaeuferkonto auf Amazon.de geschlossen haben; Ihre offenen Listungen wurden storniert und Sie koennen nicht mehr ueber unsere Plattformen verkaufen.

Diese Sperrung erfolgte, da Sie Artikel listeten, welche nicht zum Verkauf ueber unsere Plattformen freigegeben sind.

Wie in unseren Teilnahmebedingungen dargelegt, entfernen wir fragwuerdige Listungen. Amazon.de Marketplace behaelt sich das Recht zur Auslegung von "Fragwuerdig" vor.

Wir bitten Sie, alle offenen Bestellungen abzuschließen. Beachten Sie, dass Beträge für A-Z Garantieanträge oder Rückbuchungen von den Geldern auf Ihrem Verkäuferkonto abgezogen werden können.

Nach 90 Tagen wird das übrig gebliebene Guthaben gemäß Ihrem Auszahlungsplan ausgezahlt. Sobald unsere temporäre Einbehaltung entfernt worden ist, können Sie den Betrag und das Auszahlungsdatum im Menüpunkt Zahlungen einsehen. Bei Fragen zu Ihrem Guthaben wenden Sie sich bitte an payments-nachforschungen@amazon.de.

Wenn Sie diese Entscheidung anfechten möchten, besuchen Sie die Seite “Benachrichtigungen” unter “Kundenzufriedenheit” Ihres Verkäuferkontos. Finden Sie diese Nachricht in der Liste Ihrer Benachrichtigungen und klicken auf “Antwort” (https://sellercentral-europe.amazon....fications.html). Für weitere Information, wie ein Maßnahmeplan erstellt werden kann, bitten wir Sie unter “Aufhebung der Verkaufsberechtigung” im Menüpunkt “Hilfe” zu suchen.

Freundliche Grüße,

Verkäufer Performance
Amazon.de
http://www.amazon.de

[rsot]

My german is very rusty...sigh...might want to post up a translation for people here so it's easy to work with firstly.

[adamwu]

Thats the Google translation:

Good day from Amazon,

We hereby confirm that your Verkaeuferkonto have closed on Amazon.de ; your open listings have been canceled and you can not over sell our platforms.

This lock was because you tricked articles, which are not released for sale about our platforms.

As stated in our Terms and Conditions , we will remove such questionable listings . Amazon.de Marketplace reserves itself the right to interpretation of " questionable " .

We ask you to complete all outstanding orders . Note that amounts AZ warranty claims or chargebacks may be deducted from the funds in your seller account .

After 90 days, the remaining assets will be paid according to your payment schedule . Once our temporary withholding has been removed, you can see the payment amount and the payment date in the menu . For questions about your balance , please contact payments-nachforschungen@amazon.de .

If you wish to contest this decision , visit the " Notifications " page under " customer satisfaction " of your seller account. Quote this message in the list of your notifications and click " answer " ( https://sellercentral-europe.amazon....fications.html ) . For more information on how you can create an action plan , we ask you to " repeal the sales authorization " in the search menu item to " help".

Best regards ,

Seller performance
Amazon.de
http://www.amazon.de

[rsot]

Questionable listings are always seen as risky to the platform - sadly, your chances of appeal are very low...wait for others to make comments but it's not looking good

[adamwu]

I have not received any performance notification or restricted product removal on that account. Sold quite a lot with maybe 2 positives in total.

[rsot]

Amazon is known to just decide to close accounts...without previous warning

[adamwu]

*******s. Lets back to the point - what will be mine appealing technique in this case?

[GreenBean]

Originally Posted by rsot

Questionable listings are always seen as risky to the platform - sadly, your chances of appeal are very low...wait for others to make comments but it's not looking good

Stock reply that mean nadda.

[adamwu]

As a Super Moderator can you give any advice? Will be highly appriciated.

[adamwu]

I am asking about the best way of appealing in this case

[latting]

When you appeal, they will give your an outline. Simply follow it and make your points clearly. Especially states how you will make sure this won't happen again.

I had 2 account's appealed in the past and both successful, (both UK accounts though). No special trick played.

Good luck!

[rsot]

Originally Posted by latting

I had 2 account's appealed in the past and both successful, (both UK accounts though). No special trick played.

Good luck!

But the items being sold are the big determinant latting - glad you got them reinstated.

[jeffweico]

I would try to appeal and point out that I was not informed of any violations and was unaware the products were restricted. HOWEVER - the chances of success are low, since Amazon obviously has a problem with what you are selling.