| hullothere | 05-07-2014 12:40 PM | Re: Still Have Original Account - Make Stealth? I had a shipment of items scheduled to be delivered on a Friday from a supplier. That day I put the items up on Amazon to sell and sold 20 of them. When I went to get the package, I found out that the supplier sent me the wrong items and wouldn't be able to get me the correct one for another month. As a result I had to cancel all 20 which put my pre order cancel rate at something like 10% for past 30 days.
I just wrote a letter explaining what happened and what steps I would took to make sure it would never happen again.
Dealing with new issues now unfortunately. Had a package turned back by UPS because the customer had a PO Box (in address was listed as box). She gave me my first 1 star negative feedback. I gave her a full refund and offered to refund her extra money to buy it locally on me if she would reconsider feedback. No response.
Within 2 days got another negative feedback for "didnt like it, shipping took a little long". I contacted the customer and we agreed that if I gave him a full refund and let him keep the item he would give me positive feedback. I gave him the full refund and now hes radio silent. Freaking lying asshole. |