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received a-z after 5 months
 

Received a-z after 5 months.has anyone experienced with this coz as per I know no one can open a-z after 3 months? btw I have won that case :cheer:

Re: received a-z after 5 months
 

wtf is a-z ?

Re: received a-z after 5 months
 

Dude. What the hell are you talking about. You act like we know all about what youre talking about

Re: received a-z after 5 months
 

He talking about and A to Z claim

Re: received a-z after 5 months
 

If you don't know what an A-to-Z claim is, you have no business posting in the Amazon section of the forum. Go back to opening your email accounts since you obviously don't understand Amazon or even basic concepts like "cookies".

Re: received a-z after 5 months
 

:doh: thats all:croc:

Re: received a-z after 5 months
 

You won the case so you have no worries, and looks like you were wrong about a-z only allowed to be opened within 3 month time frame as well.

Re: received a-z after 5 months
 

No, he's correct. Amazon officially states that 90 days is the limit for A-to-Z claims.

In order to open it past that time-frame, the buyer must contact Amazon customer service and convince them to escalate it to a claim. Usually it winds up an automatic loss for the buyer, unless there are extenuating circumstances.

Re: received a-z after 5 months
 

Mate, Amazon can do officially whatever the fck they want. The user agreement is there to protect them, not you. I saw Amazon reopen an A-Z also ~5 months after the sale, even despite it had already been won, and this time there was nowhere on the website for the defense. The seller lost the item and the money.

Re: received a-z after 5 months
 

Nothing you said contradicted anything I wrote above. What was the point of posting? :noidea:

Re: received a-z after 5 months
 

The point was to reply to the OP?: 'Received a-z after 5 months.has anyone experienced with this'

You were not the mate I addressed. A bit oversensitive this evening?

Re: received a-z after 5 months
 

The guy seems to be getting near menstruation (sorry ladies for being sexist)

Re: received a-z after 5 months
 

Hi everyone look a kitty picture
http://i68.tinypic.com/sg63vb.jpg

Re: received a-z after 5 months
 

charge him a 80% restocking fee (Allowed by amazon )

Re: received a-z after 5 months
 

They can open anything whenever they want. But never heard of cases being won when opened outside official AZ time frame except very few ones.

Re: received a-z after 5 months
 

I just LOST a "non-delivery" AZ Claim from a $200 order FIVE MONTHS OLD with POSITIVE feedback for the order confirming receipt of the item AND bonus points for order being delivered within 3 days. This was with one of my LLC tax verified accounts that has done over $50,000 in sales in the past 6 months with 100% feedback and not a single AZ claim. The buyer stated "I have contacted the seller several times and they have not responded" - which is not true as a simple matter of record since the buyer literally responded to my email asking for feedback about the order 5 months ago thanking me for such fast delivery.

Anyway, I filed an appeal which was denied because "tracking information is invalid." That's because the tracking number is expired. Because.. it's... 5... months... old. But Amazon has it in their system that it did show delivery within 3 days since I got the bonus points for the order (not to mention the fact the buyer thanked me for the quick delivery in the positive feedback that is STILL on record).

This item was $200. I have not been this angry at Amazon in a long time. Fortunately I'm doing well enough that it's not going to actually affect my ODR or bottom line much - but it's one of those things that makes me SO thankful for stealth.

Amazon is NEVER EVER NEVER EVER truly on the seller's side. They will do WHATEVER they can to maximize profits. So I just try to keep that in mind as I maintain my love/hate relationship with Amazon like you would a lion - you've found a way to tame it, but it's still a wild animal so always take precautions.

Re: received a-z after 5 months
 

Out of curiosity, who did you ship with that has expiring tracking #'s? I use USPS and the tracking still shows up years later....

Re: received a-z after 5 months
 

Hey Ghost, it was USPS filled with Amazon's own shipping purchase service. I went back through a bunch of old USPS labels purchased through Amazon and they are ALL expired. Not sure what the cut off is and if it's different through Amazon vs ShipStation vs click-n-ship. Definitely surprising all around though.

Re: received a-z after 5 months
 

You can contact the postal inspector in your area and they have it in their intera system.
If you want to fight a jerkoff like this in the future.

They are legally entitled to keep a tracking number for a year or so I believe. *I BELIEVE*

tell them you are looking to get evidence together of a scammer and they may look further into it for you.
And also let amazon know about it.

Re: received a-z after 5 months
 

Yeah, tracking #'s should NEVER "expire".

Here are some examples that are nearly 2 years old from previous shipments I've made.

https://tools.usps.com/go/TrackConfi...50000154585668

https://tools.usps.com/go/TrackConfi...=EI887949570US

Re: received a-z after 5 months
 

In order to open it past that time-frame, the buyer must contact Amazon customer service and convince them to escalate it to a claim. Usually it winds up an automatic loss for the buyer, unless there are extenuating circumstances.


Well, this is certainly true, but I understand that it's not necessarily an automatic loss for the buyer, and Amazon doesn't take a lot of convincing to open a claim at any point. One turd managed to open two return cases for the same order (this was my seller account, btw) by filing one online and having Amazon customer service open one too. I talked about it on the forum, ended up calling the scammer's bluff and making it all go away, even got a positive feedback.

I read a lot of the posts on the Amazon seller forums and there are some insane stories on there about scamming buyers.

Re: received a-z after 5 months
 

Guys I'm not crazy here - I think I discovered something interesting. All my labels from 7/25/15 do NOT WORK anymore. Labels from 7/26 and on DO work.

So does that mean they have an exactly 4 months expiration with Amazon USPS services?! I'm going to try the exact same labels from 7/26 on in a few days and see if those show up expired - if so, that's definitely what it is!

Not that any of this actually matters to stealth... at all... or that there's anything anyone can do about it... lol but it IS odd (why 4 months? why not 3? 6? NEVER?). These start with 9305 (Amazon Fulfillment) or 9405 (Click-N-Ship for returns).

Re: received a-z after 5 months
 

Did you read my above post?

Click the links....these tracking #'s are nearly 2 years old. Tracking #'s DO NOT EXPIRE with USPS. I checked quite a few from years back, and all were valid. I posted a couple for examples.

Maybe you used a cheaper service like Media Mail or maybe there was a glitch....but I can tell you it's NOT policy for tracking #'s to "expire" with USPS.

Re: received a-z after 5 months
 

Did you read my post? "4 months expiration with Amazon USPS service". They have the number starting in 9305 (Priority Mail). Your numbers do not start with 9305 which were purchased through Amazon's own system instead of ShipStation/Endicia/Stamps.com/USPS.com. Perhaps this is a difference in the way they expire based on where the label originated?

Regardless, there's no argument here - it is a FACT that labels from this particular type and source DO expire (I'll PM you 100 expired actual pdf labels if you are that eager for evidence). There is no reason for you to be argumentative about something that I can see right in front of me - we're all friends here working toward the same goal :yar:

Re: received a-z after 5 months
 

My apologies. I just checked some of my own Amazon tracking #s and confirmed they do "expire" after a period of time. You'll have to forgive that I assumed you were making a mistake, as its far more believable that one of us is misinformed than that AMAZON, King of Internet Retail, has such a gaping security flaw that even EBAY manages to do right! The messed up thing is, Amazon charges us 7 cents per label for the privilege of printing them on their site!

Just a heads up to everyone: Amazon tracking #'s DO "expire", so if you have high-value goods, it might be a good investment to move all your shipping to a third-party platform, as mshamazon suggests!

Re: received a-z after 5 months
 

It may expire on the website for our viewing but I would assume amazon can track and trace.

Re: received a-z after 5 months
 

I doubt it....I checked several tracking #'s from Amazon on USPS.com and they came up as Invalid/unavailable. And based on what mshamazon stated, Amazon themselves can't track it either.

Re: received a-z after 5 months
 

No problem Ghost - you have awesome info here and you're one of the few Amazon specific experts! I fully agree that it would make sense that Amazon with all its web space (that it literally sells as a business model) wouldn't have to delete such important records (why not automatically backup tracking)! But alas, they are spending thousands of times greater on the consumer side than the seller side (how long did we have that old ugly inventory system from the early 2000s? lol).

If Amazon CAN view it somehow, none of the 3 reps who have supposedly reviewed my appeals have been able to see it. They are absolutely convinced that the item was never delivered - despite bonus points on record for a less than 3 day delivery and positive feedback lol I can't come up with a good reason WHY this is happening but it definitely is.

Also - the labels from 7/25 that worked previously NO LONGER WORK as of 11/26 so I do believe there is exactly a 4 month expiration for whatever reason.

Re: received a-z after 5 months
 

Maybe amazon's view is 90 days for an A-Z so no need to keep the info. I would imagine its also takes up processing time keeping millions of tracking numbers and then the interface to USPS, for information that is rarely required.

Re: received a-z after 5 months
 

I don't care what the excuse is---if they allow buyers to win cases based on "no valid tracking info" 4 months after a sale, they need to get the system updated.

That's a GAPING flaw. I could order a $2000 TV and if the seller used USPS, get it for free by waiting 121 days. It looks like thats EXACTLY what the buyer did. They obviously KNEW about this security flaw and exploited it.

Now I know how some of the posters here have gotten banned from BUYING on Amazon...... :doh:

Re: received a-z after 5 months
 

This is something Jeff Bezos needs to know about. If you haven't already, I recommend emailing him. NOT just so you might get your money back and the buyer can be punished, but so they can fix the flaw OR update their rules.

PLEASE bring this to his attention.

Re: received a-z after 5 months
 

A-to-Z claims often just win for the buyer automatically.

Re: received a-z after 5 months
 

You aren't supposed to be able to open them after 90 days....

Re: received a-z after 5 months
 

Cue...

. My apologies I forgot that or I did not know that.....
Or just to clarify I meant....



:doh:

:FF:

Re: received a-z after 5 months
 

You aren't supposed to be able to open them after 90 days....


From reading the Seller Forums, I understand the actual maximum is 6 months if you call in to a customer service rep.

Re: received a-z after 5 months
 

Not after 90 days Buddy

Re: received a-z after 5 months
 

Talk the talk, walk the walk, and a customer service rep may decide to make a decison outside of the box (without caring for seller) to appease a buyer's tale of woe.

Happens wth ebay/paypal.

:mad:

Re: received a-z after 5 months
 

Exactly - too much bending of "rules" for the customer...6 months pfft

Re: received a-z after 5 months
 

The bottom line is this:

Amazons system is ENGINEERED on a 90 day cycle. That's the reason why tracking expires from the database after 120 days----it should NEVER be needed after 90 days!

I don't care what shipping method you use----ANY package delivered from anywhere in the world is going to arrive within 60 days, easy.

What buyer is going to wait longer than that to let Amazon know there's a problem? No one!

Plain and simple, it's a scam. Jeff Bezos needs to be aware of this issue.

Re: received a-z after 5 months
 

Jeff Bezos is what I consider an ugly person.