Suspension invoices are overlooked???

[mehuprav27]

Hello,

My account is suspended. when I submit the invoices out of 6 ASINs they have approved 4 but remaining 2 ASINs they didn't approve and they are asking for more details with below message.

-- Invoice date (must be issued in the last 365 days)


However these 2 ASINs are also part of the same invoice.


Please help what should I do? Is that overlooked or they need older dates invoices?

[e2free]

Send them exactly as they want them they will approve them as long as it's included what they asked for

[chaichaoyi]

Sending the same invoices again then. Some Amazon reps are to illiterate/negligent/busy to read documents properly.

For those tasks, there is no limit on how many times you can try your luck.

[amzpro]

Originally Posted by chaichaoyi

Sending the same invoices again then. Some Amazon reps are to illiterate/negligent/busy to read documents properly.

For those tasks, there is no limit on how many times you can try your luck.

Yeah, no, you get a limited number of appeals before you're done.

[chaichaoyi]

Originally Posted by amzpro

Yeah, no, you get a limited number of appeals before you're done.

By my experience, if it's a documentation-verification type of appeal, the Amazon team seems to be very patient with back-and-forth correspondence that eventually leads to reinstatement, assuming documents are all legit.