Just received this suspension notice, very strange! Help!

[alekov]

Just received this suspension notice, very strange and completely void of any details. Could anyone help me with more information on what this could be? I've never seen this before (had number of accounts suspended before), this account is about 6 months old, sells about $10k per month, brand name items, never had any issues, complaints, or returns. 7 positive feedbacks, 100% positive. Any ideas would be appreciated:

Oct 20, 2016 (an hour ago)


Hello,

Your selling privileges have been suspended because of concerns that your items may infringe intellectual property rights or may be inauthentic. Examples of these items are at the end of this email.
If you wish to request reinstatement of your selling privileges, please review our policy and see how to Appeal the Removal of Selling Privileges through the creation and submission of a Plan of Action on Seller Central. After receiving your appeal, we'll notify you of our decision by e-mail. Failure to appeal within 17 days may result in the cancellation of all of your listings.


Sincerely,

Seller Performance Team
Amazon.com
http://www.amazon.com

[Gamefreak]

its it under your seller notification for violations? are you actually suspended?

new seller i take it?

[alekov]

Yes this is a newer account, approximately 6 months old. Perfect Seller metrics, 0% late shipments, 0% complaints, returns, etc. Few buyer's messages that were responded quickly and professionally. Sales have been around $10K for the last month, again no issues whatsoever.

The account is currently suspended, like a regular suspension. The message came with the red flag, and it's under Performance Notifications. It has the usual "appeal" button right next to it. Just it doesn't have any ASINs in it, like these usually do when there is an issue with a particular product. It almost looks like an error message... I've gotten other accounts suspended before so I'm very familiar with suspensions in general. Usually they come either from linking, or from issues with particular products, in which case there are previous returns, complaints, amazon usually blocks that ASIN and asks for receipts and the whole list of things that normally happen. This one is nothing like that. Just out of the blue, and has nothing listed in the message as far as what products or etc. Very strange, never seen one like that before.

[treyeazy]

Get a text free number and call in. They will reinstate you

[elmo]

Should be an easy reinstatement as long as you appeal with the proper lingo

[des1slav]

Any update on your case ? I'm in the same situation and I don't know what I did wrong. The funny thing is I have only 2 products (each with 3 variations) and I'm owner of the brand. I have amz brand registry & trademark. Appealed and received "We are still reviewing your account. We will send you an email when we finish the review. "
No bad reviews or complains prior the suspension. I've just started selling my items, one of them is still in transit to the FBA center...

[RustyShackelford]

bump this up....was this ever resolved? has anyone had the same experience.

[nerickson]

Great info in here, thanks for all the help

[josh]

Forum is full of great suspension info and help!

[munkron]

Originally Posted by nerickson

Great info in here, thanks for all the help

Why do you reply to 3 year old threads? Not the first one you did. What's the point. If you have a question, start your own thread.

So much has changed on Amazon in 3 years. What was relevant back then is not now.