Getting Feedback Removed

[shalomcity]

What's the best way to get feedback removed? Was very easy to give the customer a refund and then say they received refund and cancelled their order it violates amazon policies to leave a 1 or 2 for non delivery . Lately it fees much harder to get feedback removed . Is there any tricks with seller support or ways to get them off . From time to time we get a few non delivery orders due to are long delivery window. We need help . Thanks

[chaichaoyi]

Unless you can pin the blame on Amazon (such as FBA delivery), then Amazon seller support won't listen even if you have very legitimate explanation (i.e. "My area just had a Tsunami!").

I usually promise the buyer "a refund AFTER he removes the negative feedback", saying "I won't break my promise since since our conversation is visible to Amazon arbitration team, you can complain to them if I later on refuse to issue refund". Buyers typically accept this deal.

What I do is technically against Amazon policy, but I was never punished.