Amazon keep asking for the same invoices? Help Needed

[iamstefano]

So i've sent Amazon copies of all invoices and receipts they have asked for each time they have sent the e-mail (4 times now) although I keep getting the same generic response. Is there something I am missing?

Do I need to literally highlight the information they are asking for or do I need to make sure the EAN barcodes are on the invoices? I'm lost with what step to take next:

Any help would be appreciated

Hello,

We still need more information about the items at the end of this email. Please reply to this email with copies of invoices or receipts that include the following:

-- Supplier information (name, phone number, address, website)
-- Buyer information (name, phone number, address, website)
-- Invoice date (must be issued in the last 365 days)
-- Item descriptions
-- Item quantities

You can send .pdf, .jpg, .png, or .gif files. These documents must be authentic and unaltered. We may call your supplier to verify the documents. You may remove pricing information, but the rest of the document must be visible. We will maintain the confidentiality of your supplier contact information.

We will review your information and decide whether to reinstate your listings.

To talk to someone about this email, ask our Seller Support team to contact you (https://sellercentral-europe.amazon.com/hz/contact-us).

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ASIN: B001RXMRL4, B01DDWSTN6
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Sincerely,

Amazon Payments

[elmo]

Are you sure the invoices you are providing have met all the requirements?

[rookprop]

They are F#$King with you.

Its all automated. Had several accounts ask for that info. I dont submit. Then a day later I get an email thanking me for submitting. Im like " I didnt submt anything"


Send them another email indicating all fields have been met.

Like Ive mentioned. Amazon is a pro at wasting peoples time with accounts they dont like. Keeps you busy for weeks. Then after you submit and submit even more, they still suspend. Keep it simple.

[e2free]

Originally Posted by rookprop

They are F#$King with you.

Its all automated. Had several accounts ask for that info. I dont submit. Then a day later I get an email thanking me for submitting. Im like " I didnt submt anything"


Send them another email indicating all fields have been met.

Like Ive mentioned. Amazon is a pro at wasting peoples time with accounts they dont like. Keeps you busy for weeks. Then after you submit and submit even more, they still suspend. Keep it simple.

Refusing 4 times means invoices don't have information they asked for
Simple is that send them invoice which cover all the things the requested

[iamstefano]

Hello everyone,

Thank-you for the information!

Could you please let me know what you think could possibly be missing?

https://drive.google.com/open?id=0Bw...HM5dzV1bmJLSjA

Note: We do not black out any information when sent to Amazon

Any help is greatly appreciated

Stefano