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  #1  
Old 01-19-2017
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Default Amazon Account Failed Verification 18 Months After Passing It

Hey Guys,

Had a strange thing happen to one of my Amazon UK Accounts. About a month ago, I got the thanks for submitting docs message in Seller Central. I hadn't submitted Docs. The account was verified about 18 months ago. Then today I got an email saying my account had failed verification.

All my other accounts are OK.

Anyone had this? No info had changed on my account.
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  #2  
Old 01-19-2017
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Default Re: Amazon Account Failed Verification 18 Months After Passing It

Same thing happened to me as well, 2.5 years old suddenly shutdown and said failed varification.
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  #3  
Old 01-19-2017
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Default Re: Amazon Account Failed Verification 18 Months After Passing It

Check the performance and metrics of the account. If they're in excellent shape with little to no buyer complaints, this should not be happening.

They routinely check accounts periodically even after verification to make sure they're in good shape.
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Default Re: Amazon Account Failed Verification 18 Months After Passing It

Quote:
Originally Posted by Lucifer View Post
Same thing happened to me as well, 2.5 years old suddenly shutdown and said failed varification.
When did that happen?
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Old 01-19-2017
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Default Re: Amazon Account Failed Verification 18 Months After Passing It

Quote:
Originally Posted by elmo View Post
Check the performance and metrics of the account. If they're in excellent shape with little to no buyer complaints, this should not be happening.

They routinely check accounts periodically even after verification to make sure they're in good shape.
Everything was fine. Luckily made good sales out of it. Always look at my accounts as being disposable.
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Default Re: Amazon Account Failed Verification 18 Months After Passing It

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Originally Posted by Freakzilla View Post
When did that happen?
last week.
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Old 01-19-2017
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Default Re: Amazon Account Failed Verification 18 Months After Passing It

they should sent you message, what was the reason? did you contacted them what they said?
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Default Re: Amazon Account Failed Verification 18 Months After Passing It

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Originally Posted by Lucifer View Post
last week.
Are all your other accounts OK?
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  #9  
Old 01-19-2017
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Default Re: Amazon Account Failed Verification 18 Months After Passing It

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Originally Posted by e2free View Post
they should sent you message, what was the reason? did you contacted them what they said?
I sent 10 messages over the last month and they never replied. It's the standard failed verification email.
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Old 01-19-2017
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Default Re: Amazon Account Failed Verification 18 Months After Passing It

Quote:
Originally Posted by Freakzilla View Post
I sent 10 messages over the last month and they never replied. It's the standard failed verification email.
can you still login to your account or is it deleted?
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Default Re: Amazon Account Failed Verification 18 Months After Passing It

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Originally Posted by e2free View Post
can you still login to your account or is it deleted?
I haven't even tried yet. Either way it's useless to me.
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  #12  
Old 01-19-2017
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Default Re: Amazon Account Failed Verification 18 Months After Passing It

happened to me just last monday, i was told it was because i didnt provide a passport, even though i wast given a option to submit one, got quite a bit of money in there and some stock, going to have to fight this.

Last edited by garry9061; 01-19-2017 at 10:02 AM.
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Default Re: Amazon Account Failed Verification 18 Months After Passing It

Quote:
Originally Posted by garry9061 View Post
happened to me just last monday, i was told it was because i didnt provide a passport, even though i did, got quite a bit of money in there and some stock, going to have to fight this.
Had the account already passed verification?
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Default Re: Amazon Account Failed Verification 18 Months After Passing It

yes over a month ago
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Default Re: Amazon Account Failed Verification 18 Months After Passing It

spoke with a manager today and they said that i shoudl expect a phoen call in the next 24 hours, not quite sure if i should believe it to be honest. It baffles me how amazon can just shut down a account like that.
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Default Re: Amazon Account Failed Verification 18 Months After Passing It

Had it happen due to an expired credit card
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Default Re: Amazon Account Failed Verification 18 Months After Passing It

Quote:
Originally Posted by garry9061 View Post
spoke with a manager today and they said that i shoudl expect a phoen call in the next 24 hours, not quite sure if i should believe it to be honest. It baffles me how amazon can just shut down a account like that.
Can you still login? I am unable to do.
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  #18  
Old 01-20-2017
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Default Re: Amazon Account Failed Verification 18 Months After Passing It

Quote:
Originally Posted by rookprop View Post
Had it happen due to an expired credit card
Card is fine.
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Default Re: Amazon Account Failed Verification 18 Months After Passing It

I reckon they got shut down because they have gone back over the documents that were sent in.

If you sent in a UTR are you sure that the check digit is correct at the front of the 10 digit number? If it isn't they would be able to check that then realise all docs aren't what they should be.
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Old 03-20-2017
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Default Re: Amazon Account Failed Verification 18 Months After Passing It

i had the exactly the same problem.

amazon uk closed our account which it passed the verification 6 months ago. then they recently asked verification docs which we provided. then they closed the account and we cannot even login now.

btw, its a real account...

we sent emails to verification team and sent email to Jeff but no reply.

Is there any number that we can call?
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  #21  
Old 03-20-2017
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Default Re: Amazon Account Failed Verification 18 Months After Passing It

You can try sending them an email:

seller-verification-enquiry@amazon.co.uk
managingdirector@amazon.co.uk
seller-verification@amazon.co.uk
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