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  #1  
Old 01-31-2017
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Default Negative Feedback From FBA Sale

Hi,


I received this negative feedback from a customer :

"Hi, Just to let You know I got iphone case which is not new and it's broken.. On Friday I am going on holiday and I will come back on 1st of February so I will send the product back because the information (condition NEW) is wrong! I payed money and I was expecting product in really good condition. But not enough is used but it's broken! Thanks a lot. Irma "


I sold multiple of these items with no complaints from other buyers of the item being broken so I have strong suspicion that it broke during the fulfilment process from amazon. I send my items with FBA is there anything I can do about this particular feedback?
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Old 01-31-2017
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Default Re: Negative Feedback From FBA Sale

Usually once the buyer leaves a feedback in that manner, its hard to have it reviewed if even possible. I had customers do the same and couldn't do much about it. Always decided in their favor.
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Old 01-31-2017
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Default Re: Negative Feedback From FBA Sale

I was looking at feedback on Amazon today from sellers that had FBA. There was a couple of negatives. The feedback written had a line through it and there was a note that something like. Item shipped by Amazon we take responsibility.

So I assume it is possible.
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Old 01-31-2017
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Default Re: Negative Feedback From FBA Sale

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Originally Posted by newjerseymax View Post
I was looking at feedback on Amazon today from sellers that had FBA. There was a couple of negatives. The feedback written had a line through it and there was a note that something like. Item shipped by Amazon we take responsibility.

So I assume it is possible.
Yes it is possible but as awaken says I was just not sure if it possible to get my type of feedback removed since the buyer claims this item was not brand new , and I know that amazon goes hard on people selling used items as new . I was worried that if I try to get it reviewed that they may assume that I've done just this, which may put my account in unnecessary risk..... There is currently a reserve on my account so just being careful with everything really
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Old 01-31-2017
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Default Re: Negative Feedback From FBA Sale

Oh well I thought it was a new item?

"Hi, Just to let You know I got iphone case which is not new and it's broken"

I assume they say its not new because its broken, or was it used sold as new?
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Old 01-31-2017
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Default Re: Negative Feedback From FBA Sale

No its New and I've sold this same product to multiple other people using FBA and none of them have complained so I have strong feeling this particular case sent to this customer was damaged during transit or something of that nature.
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Old 01-31-2017
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Default Re: Negative Feedback From FBA Sale

yes its possible, ignore other response, its very easy to remove feedback from AZ, get order id and goto view your case log>>contact seller support>>selling on amaozn>> customers and orders>>> enter order id then select feedback removal, then click on fba and this should be automatically remove, if not removed then also select product review, write the feedback totally about product review rather then my service, they will remove manually
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Old 01-31-2017
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Default Re: Negative Feedback From FBA Sale

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Originally Posted by e2free View Post
yes its possible, ignore other response, its very easy to remove feedback from AZ, get order id and goto view your case log>>contact seller support>>selling on amaozn>> customers and orders>>> enter order id then select feedback removal, then click on fba and this should be automatically remove, if not removed then also select product review, write the feedback totally about product review rather then my service, they will remove manually
Hi,

Thanks I clicked and selected FBA for reason of removal just as you have suggested , do you know how long roughly before the feedback is normally removed ?

Thanks
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Old 02-01-2017
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Default Re: Negative Feedback From FBA Sale

its removed instantly as long as system automatically remove it, if not then they will open case and someone will manually remove, even reply they do in 1 to 2 hours
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Old 02-02-2017
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Default Re: Negative Feedback From FBA Sale

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Originally Posted by e2free View Post
its removed instantly as long as system automatically remove it, if not then they will open case and someone will manually remove, even reply they do in 1 to 2 hours
Hi,

Thanks again for your input, forgot to say that they removed it within two hours of opening the cause automatically
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Old 02-02-2017
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Default Re: Negative Feedback From FBA Sale

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Originally Posted by e2free View Post
its removed instantly as long as system automatically remove it, if not then they will open case and someone will manually remove, even reply they do in 1 to 2 hours
did they cross it out or completely delete it?
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Old 02-02-2017
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Default Re: Negative Feedback From FBA Sale

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Originally Posted by james921 View Post
did they cross it out or completely delete it?
They completely deleted it , which I wasn't expecting
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Old 02-02-2017
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Default Re: Negative Feedback From FBA Sale

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Originally Posted by Senyo View Post
They completely deleted it , which I wasn't expecting
batter then _ve
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