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Account suspended but no email any help?
 

Hi one account i have been running for 18 months perfect with lot of orders got suspended today but there is no email when i log in it says amazon has suspended your account please refer to the email for more about the status of your account. but there is no email and nothig in performance notification can anything be done? What should i do this in this situation whats reason for this suspension as all seems fine perfect metrics and everything.

Re: Account suspended but no email any help?
 

Send them an email via the seller support message system and as long as your account is in good standing you should be reinstated. You'll hear back regardless within a couple days of what they want you to provide

Re: Account suspended but no email any help?
 

I have sent them an email, should i wait for reply or contact managing director email.

Re: Account suspended but no email any help?
 

If you are selling on Amazon EU platforms and got suspended on one of the 5 Platforms they will eventually suspend you on all platforms without email. This can happen within 1 week, but might as well take a few weeks. Not sure if that's the case with you, but happened to me.

Re: Account suspended but no email any help?
 

I only sold on the uk platform but now i have had a response they are saying failed verification but my account is 18 months old and was fully verified so im shocked not sure what to do

Re: Account suspended but no email any help?
 

Amazon (nor ebay/paypal) verify just once. They tend to come back if something triggers a review.

Re: Account suspended but no email any help?
 

Everything was running smoothly they didnt ask for any materials just suspended with no email and then receivef email from seller verification saying your account couldnt get verified