Re: Going on holiday is proving to be a nightmare with an amazon stealth
Responding to the amazon message via email should mark it as responded to, and reflect in your metrics.
My only advice here would be, respond to the email from within GMAIL / Yahoo etc.
If your using Thunderbird or any other mail client to capture emails, replying to them reveals your public IP to Amazon (and can potentially link accounts, if your replying to messages from multiple seller accounts).
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