Account Suspened; failed verification process

[tedrick]

Hi just received an email saying:

Your account has failed our verification process. As a result, you can no longer sell on any of Amazon’s European marketplaces. This decision is final and not subject to appeal.

You can access your Seller Central account for the next 40 days. After this time, you will not have access to Seller Central, including your financial reports.

If you have funds in your account, they will be available after any amounts for A-to-z claims or chargebacks on your orders have been deducted. This usually takes about 90 days, but funds may be held longer. Please contact payments-investigate@amazon.co.uk if you have questions about funds.


The account had excellent metrics etc. I verified last time 7 months ago.

I think it will be soon over for all UK Stealth Accounts.

[Blighty]

Yeah they are going nuts these days

[halookick]

Originally Posted by tedrick

Hi just received an email saying:

Your account has failed our verification process. As a result, you can no longer sell on any of Amazon’s European marketplaces. This decision is final and not subject to appeal.

You can access your Seller Central account for the next 40 days. After this time, you will not have access to Seller Central, including your financial reports.

If you have funds in your account, they will be available after any amounts for A-to-z claims or chargebacks on your orders have been deducted. This usually takes about 90 days, but funds may be held longer. Please contact payments-investigate@amazon.co.uk if you have questions about funds.


The account had excellent metrics etc. I verified last time 7 months ago.

I think it will be soon over for all UK Stealth Accounts.

What did they ask for when you verified again ?

[tedrick]

so what could be the reason for the account closure?

it is so random without any indication.

[elmo]

Very common these days. There are certain things that must be changed to increase your chances of verification

[tedrick]

can you let me know which things?

[stealther365]

Yeh can you let me know too. I'me all ears.

[Superfly101]

tedrick, what is legit details or stealth details?

[e2free]

I believe failed verification something to do with utr number

[Superfly101]

Has anyone submitted new details that ARE 100% legit and they reject them? If so, their verification process is bogus.

[tedrick]

it was all stealth information. they never asked for utr etc.

[elmo]

I've had several clients confirm they failed verification with their real information

Not a surprise as Amazon is very inconsistent with reviews/verification

They seem to be taking into account the selling account metrics / standings in addition to whatever information they request at verification

[SHIVI]

Hi how are you?
I hope you've found a solution to your problem.
I had the exact same problem, I'd love to hear from your experience what I should do

[rsot]

Welcome to the forum - all the best as you master ghost

[Lucky100]

Is this only for uk marketplace