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  #1  
Old 09-29-2017
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Default How did I get this message?

Hi,
I just got this message:
"Hello,

You are unable to access your account or place orders with us until we confirm your details. Please do not attempt to open any new accounts.

To resolve this issue, please send one of the following documents to our secure fax line.

-- A telephone, electricity, or other utility bill that clearly shows your name and address.
-- A scanned copy of the photo and information page of either a valid passport or a scanned copy of both sides of your identity card.

You can find our fax number on the Amazon.com Help page: https://www.amazon.com/help/addressverification

We will convert your fax to a secure electronic image. To protect your information, we restrict access to your payment information to a team of account specialists.

Our Customer Service team can confirm that we sent this email, but they cannot view your fax or share more information about this issue.

You can expect a response from us within 24 hours of sending your fax.

Sincerely,

Account Specialist
Amazon.com"

I know this is normally because of AVS issues with a card, but there is no credit card linked to the account. I paid for the order with Amazon Gift Card, is it because of the billing address? Is it because the buyer (I'm drop shipping to eBay) is already banned on Amazon? The GC was received from Kindle Unlimited so would that be the case? Please help because I have GC on it that I do not want to go to waste!

Last edited by khang; 09-29-2017 at 08:19 AM.
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Old 09-29-2017
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Default Re: How did I get this message?

Was this the first purchase on your buyer account?
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Old 09-29-2017
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Quote:
Originally Posted by elmo View Post
Was this the first purchase on your buyer account?
Yep it was
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Old 09-30-2017
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Default Re: How did I get this message?

Because your gift cards are fraudulent.
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  #5  
Old 09-30-2017
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Default Re: How did I get this message?

Quote:
Originally Posted by ifox007 View Post
Because your gift cards are fraudulent.
How is it fraudulent if I go them from Amazon directly (Gift of Kindle Unlimited)
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Old 09-30-2017
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Default Re: How did I get this message?

This is common if your first purchase is using a GC. Its because of many scammers that have abused this system which increased security.
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Old 10-01-2017
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Default Re: How did I get this message?

Quote:
Originally Posted by elmo View Post
This is common if your first purchase is using a GC. Its because of many scammers that have abused this system which increased security.
How would I prevent this? Because I am dropshipping, so I would not be able to provide the correct documents

Last edited by khang; 10-01-2017 at 10:37 PM.
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Old 10-02-2017
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Default Re: How did I get this message?

Is transferring Gift Card between accounts considered fraudulent?
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