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Amazon Pro Seller Account Suspended for Defect Rate
 

I have a pro account with thousands being held by Amazon for my order defect rate going over 1%.

I also now have my late shipment rate up high due to our order being held up in customs from China to our USA warehouse. Im not sure how I should handle this situation with the late shipments. Should i update customer and ask them to cancel if they do not want to wait? I do not want more order defects because my rate is just at 1.96%.

Any insight appreciated.

Re: Amazon Pro Seller Account Suspended for Defect Rate
 

Amazon seems to be much harsher than Ebay. I don't sell on Amazon yet, but from what I googled it seems that Amazon will suspend an account that has a defect rate above 1%.

I suggest you give Amazon a call and talk with them. They must know best on how to get out of this situation.

Re: Amazon Pro Seller Account Suspended for Defect Rate
 

FYI of rsot...

OP joined 6/25/2017.

Spare the you beauty Welcome.

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