Forum

Listings are still inactive after confirmation of Seller Identity?
 

After i got the approve to sell email from Amazon 3 days ago:

""We have finished our review of your account. You may now sell on Amazon.com, Amazon.ca, and Amazon.com.mx. "

Today, my Amazon account status is still: Inactive.

Is anyone experiencing this bug or glitch?

Re: Listings are still inactive after confirmation of Seller Identity?
 

Looks like you passed the initial setup, did you submit your docs as well? It sounds like you are at that step. At the top left of seller central you may see a red flag, click it, seller performance will require docs for further review. Check your case logs too.

Re: Listings are still inactive after confirmation of Seller Identity?
 

i already submitted all of the docs and received the email from them:

"Hello,

We have finished our review of your account.

You may now sell on Amazon.com, Amazon.ca, and Amazon.com.mx.

For further information about seller account, click the Get Support link at the bottom of any page in Seller Central.

You can also ask our Seller Support team to contact you (https://sellercentral.amazon.com/hz/...us/performance)


Thank you for selling with Amazon,

Seller Identity Verification
Amazon.com Seller Support
======================================="

Re: Listings are still inactive after confirmation of Seller Identity?
 

It is Individual Account, all of my other accounts are fine except this one.

Re: Listings are still inactive after confirmation of Seller Identity?
 

Check your case logs, is there anything pending or all they all answered?

Re: Listings are still inactive after confirmation of Seller Identity?
 

they already answered as the same message they email me.

Re: Listings are still inactive after confirmation of Seller Identity?
 

Did you message Seller Performance and tell them you had a valid credit card on file?

Re: Listings are still inactive after confirmation of Seller Identity?
 

I'm thinking of re-submit the docs again to see what will happen, will update the result.

Re: Listings are still inactive after confirmation of Seller Identity?
 

Best of luck cobaogio7

Re: Listings are still inactive after confirmation of Seller Identity?
 

thank you, hope its turn out ok

Re: Listings are still inactive after confirmation of Seller Identity?
 

OP did you switch from pro to individual account or vice versa?

Re: Listings are still inactive after confirmation of Seller Identity?
 

open a case and mention it to them , they're active and answering these days

Re: Listings are still inactive after confirmation of Seller Identity?
 

got it fix automatically when i re-uploaded the doc. Don't have to open a case or contact support. Must be some glitches on Amazon now aday.

Re: Listings are still inactive after confirmation of Seller Identity?
 

No, i did not switch the account. The account is individual.

Re: Listings are still inactive after confirmation of Seller Identity?
 

Sometimes it glitches out and does that.

It happens a lot to inactive stores that get downgraded to individual

Typically you have to re-upload verification to get active listings again