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- - should i appeal this claim? (https://www.aspkin.com/forums/amazon/118888-should-i-appeal-claim.html)

cobaogio7

07-23-2018 04:05 AM

should i appeal this claim?

To summarize:

1. Customer open INR claim
2. I represented with amazon Proof of Delivery and signature image.
3. Amazon funded the claim themselves.

Should i appeal their decision since my account still take a hit? This is clearly buyer at fault.

JohnWall

07-23-2018 04:38 AM

Re: should i appeal this claim?

Yes you should win unless it was shipped late?

cobaogio7

07-23-2018 04:51 AM

Re: should i appeal this claim?

it was shipped on time and Amazon seller guarantee team is too stupid to understand this fact.

Sunspot144

07-23-2018 07:57 AM

Re: should i appeal this claim?

Quote:

Originally Posted by cobaogio7 (Post 932483)

it was shipped on time and Amazon seller guarantee team is too stupid to understand this fact.

They will do this most of the time to make the buyer happy at your expense. It doesn't cost Amazon anything so why not.

JohnWall

07-23-2018 09:54 AM

Re: should i appeal this claim?

Quote:

Originally Posted by Sunspot144 (Post 932497)

They will do this most of the time to make the buyer happy at your expense. It doesn't cost Amazon anything so why not.

For FBA items they will but shouldn't for MF orders if you have the correct documents

Beautiful

07-23-2018 10:23 AM

Re: should i appeal this claim?

Send them the proof in photo and scan, sometimes they have issues viewing files (try different file formats too)

Maybe they're having trouble viewing them.

If you got the proof they should refund you

cobaogio7

07-23-2018 11:14 PM

Re: should i appeal this claim?

Quote:

Originally Posted by Beautiful (Post 932519)

No, it was paid by Amazon, Amazon refunded the customer by their pocket money but my account still take a hit.

muzzie

07-24-2018 02:50 AM

Re: should i appeal this claim?

Buyer is always right.

Canadianleaf

07-24-2018 03:24 AM

Re: should i appeal this claim?

^precisely

Buyers can make your life hell. Just appease them best you can. They can give bad feedback, file A-to-Z, make inauthentic complaints, all kinds of hell.

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