should i appeal this claim?

cobaogio7 · #1 07-23-2018

To summarize:

1. Customer open INR claim
2. I represented with amazon Proof of Delivery and signature image.
3. Amazon funded the claim themselves.

Should i appeal their decision since my account still take a hit? This is clearly buyer at fault.

JohnWall · #2 07-23-2018

Yes you should win unless it was shipped late?

cobaogio7 · #3 07-23-2018

it was shipped on time and Amazon seller guarantee team is too stupid to understand this fact.

Sunspot144 · #4 07-23-2018

Quote:

Originally Posted by cobaogio7

it was shipped on time and Amazon seller guarantee team is too stupid to understand this fact.

They will do this most of the time to make the buyer happy at your expense. It doesn't cost Amazon anything so why not.

JohnWall · #5 07-23-2018

Quote:

Originally Posted by Sunspot144

They will do this most of the time to make the buyer happy at your expense. It doesn't cost Amazon anything so why not.

For FBA items they will but shouldn't for MF orders if you have the correct documents

Beautiful · #6 07-23-2018

Send them the proof in photo and scan, sometimes they have issues viewing files (try different file formats too)

Maybe they're having trouble viewing them.

If you got the proof they should refund you

cobaogio7 · #7 07-23-2018

Quote:

Originally Posted by Beautiful

Send them the proof in photo and scan, sometimes they have issues viewing files (try different file formats too)

Maybe they're having trouble viewing them.

If you got the proof they should refund you

No, it was paid by Amazon, Amazon refunded the customer by their pocket money but my account still take a hit.

muzzie · #8 07-24-2018

Buyer is always right.

Canadianleaf · #9 07-24-2018

^precisely

Buyers can make your life hell. Just appease them best you can. They can give bad feedback, file A-to-Z, make inauthentic complaints, all kinds of hell.