Please help, I have $7k in my account and after 90 days they don't want to give my money back, they first sent me a message letting me know that there are 90 days have passed and I failed to successfully appeal for reinstatement. My account was suspended because of related to another account which I am appealing and not because of inauthentic items like they say even they removed some of my listings at the begenning due some buyers reported they are inauthentic, which I sent invoices and everything, but they don't want to accept them, what I want to know here how can I get my money back, check all messages I received from them....
Hello,
We are contacting you because it is has been more than 90 days since we took action on your account for the sale of inauthentic items. During this period, you have failed to successfully appeal for reinstatement. We previously informed you that we would withhold funds in your account if you did not successfully appeal. However, you may be able to recover funds held in your account if you demonstrate that the items sold are authentic.
Within the next 30 days, submit an appeal to
enforcement-appeals@amazon.com. We recommend you send unaltered documents that demonstrate the authenticity of your items. Please address all of the ASINs and violations that resulted in the removal of your Amazon listings.
You can view warnings and notifications we previously sent you about your violations via email by viewing the Notifications page in the Performance section of Seller Central:
https://sellercentral.amazon.com/gp/...fications.html.
If your appeal for funds is not successful, Amazon will continue to withhold some or all funds in your account. You may be eligible for partial disbursement of funds.
Once we receive your appeal, we will review it and respond with a final decision within 7 days.
Regards,
Seller Performance Team
Amazon Payments
http://pay.amazon.com/us
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My appeal:
Hello dear Enforcement Team,
I received a message regarding my funds to be released, but first they asked me to demonstrate that the items sold are authentic, honestly they are 100% authentic and here I'm sending you attached invoices for all ASINs suspended, also you may know some sellers just buy as buyers to make your business go down and they keep selling the same products, the prove is there, you can see a lot of sellers selling exactly the products I was selling...
The issue that caused the complaint:
I had complaints about the authenticity, safety, and quality of several of my products
ASINs :******************
I want to tell you that the main issue here is not the listings removed because of inauthentic, like I said they are authentic and the invoices are here, my account was suspended because is related to another account that may not be used to sell on the site, I appealed to
911@amazon.com and still waiting for their response, as you can see I've appealed several times explaining the issue, am sure and trust in finding a kind of human being to check very well my account, as I did not do anything very severe, feel sure about my business, have more than 3 years selling on Amazon I need continue selling on Amazon, if you are authorize to reinstate my account, please I ask you from the bottom of my heart reinstate my account, I'll thank you for the whole of my life.
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The denial message received today:
Hello,
We reviewed the information you provided, and we have decided not to disburse any funds to you. Due to the nature of our business, we do not provide details on our investigation methods.
We may not respond to further emails regarding the status of your account or the permanent hold on your funds.
Regards,
Seller Performance Team
Amazon Payments
http://pay.amazon.com/us
