Amazon UK KYC verification problems - failed twice now

[Gadgeteu]

I’ve had 2 Uk seller accounts fail verification in the past month. I needed a new account after my long standing account was linked to another account and blocked.

Both were with new ltd companies and different directors who have never had a seller account before. Genuine company docs, letter from Hmrc and passports were uploaded and after 3 weeks waiting each received an email stating verification failed.

Both accounts were set up well on different new PCs with their own dedicated IPs and sold different items for a month before the KYC process kicked in. The accounts do not seem to have been linked.

I can’t understand why they are failing this process as the ID is legit and residential address true too. The things concerning me are they both had Payoneer GBP accounts and the registered business addresses were set up at different locations but each with a virtual office service.

Any idea if these are the problem? Are amazon failing this due to Payoneer when I should probably have a proper GBP bank? Or are they seeing the virtual office address and not liking that? I can’t see what else the issue is as the directors have authorised their part in the company formation.

Please share your thoughts as this is confusing me.

[dachilla]

Payoneer is not the issue here. I have verified lots of accounts with payoneer attached.

The virtual office address might be a problem. Maybe you are not the only one who has set up an office at that specific address and is registered to AMZ? This might get you linked.

Also you said you have submitted legit IDs. Have you submitted the same Ids for both accounts?

tbh there are tons of things that could get you linked, maybe your technical setup isn't good enough, maybe the items you are selling on both accounts are too similar.

[GreenBean]

Scratches head.

My vision is 20/20. WTFudge is everything in duplicate?

Sighs.



Hint, OP, try not to duplicate your questions.

[Gadgeteu]

The IDs are different for each company and account and the residential addresses are 80miles apart. The directors are both friends of mine and with good credit ratings at their home address. I’m not sure if Amazon do credit checks or just search with someone like Experian to see if they live their.

Each account started selling different items but 1 was selling Asins my own account had been selling before. There has been no mention of a link from Amazon as I had before, just that they failed the verification each within a week of each other.

The office address may be an issue I can see but I did do some checks on these before hand. The IPs were from different providers 1 being IPBurger and the fresh PCs shouldn’t be the problem.

Something is wrong with Amazon checking the documents but I can’t figure out what and I need to before trying again as it takes a lot of time and money to set these up correctly. Unless Amazon have linked them and are using the KYC process just as a reason to throw me off my process.

Any ideas? Is Payoneer definitely ok for UK Amazon accounts? Payoneer said yes but I can’t confirm as both accounts failed the verification.

[dachilla]

Maybe some Moderator can delete Gadgeteu's and my comment in the other thread, so we all stay on topic

Have you used different credit cards and bank accounts for all accounts?

[Gadgeteu]

Yes different credit cards for each (both new and never used on Amazon before). Both Payoneer accounts set up in the Ltd company names so different too. Both have new voip land line phone numbers too.

I was thinking that Amazon are just failing any new account but that can’t be true so something I’m doing they are finding fault with. I have been very careful though I thought, but I do feel this is more than the being unable to verify the info provided.

Before I try again and waste more time and money I’d like to know what is wrong. Amazon obviously won’t tell us why they failed verification other than they couldn’t verification the information provided. This can’t be the reason for both accounts.

[dachilla]

Posting the suspension message for both accounts might help us figure out more here.

[Gadgeteu]

Message received Tuesday after chasing the verification team for an update:

Thanks for your email.

We are currently reviewing the information that you have provided. We will contact you as soon as we have completed this review or if we need any further information.

We cannot give you an exact time but our team is working hard to complete the verification as soon as possible.

Sincerely,

The Amazon Payments Team

[Gadgeteu]

Then this a day later:

Dear Seller,

We were unable to verify the information you provided when registering for a Selling on Amazon payment account and, as a result, your Selling on Amazon payment account could not be opened. Unfortunately, this means that you will not be able to continue to sell on Amazon.

Please take appropriate steps to resolve any open orders. Note that any amounts paid as a result of A-to-z Guarantee claims and chargebacks may be deducted from the balance in your existing Seller Account.

Please do not hesitate to contact Seller Support with any questions you may have:
https://sellercentral-europe.amazon....azon-form.html

Kind regards,
Amazon Payments Europe

[Gadgeteu]

Then this after escalating the matter:

Hello,

My name is Alex, and I am a member of the Verification team. The Amazon UK Managing Director Doug Gurr received your email and I am responding on his behalf.

Having reviewed your account thoroughly, we have decided that your account will remain closed.
All information provided by you has been considered in detail. This decision has been reached because we have not been able to successfully process your application to open a Selling on Amazon payment account.

I am unable to provide you with any further information. We may not respond to further correspondence regarding the closure of your account.

Sincerely,
Alex

Escalations Specialist

Amazon Payments