Amazon account suspended and Won’t give money after 180Days

cblount1993 · #1 08-29-2018

Hey Guys so was selling on amazon for quite a while and got 1 inauthentic report out of 100 which was really stupid
I sent them Invoices of the product replied to all their stuff and then jumped through all their hoops

Answered their questions

Hello,

Due to the status of your account, funds will not be transferred to you until all open orders have shipped and any amounts paid for A-to-z claims on your orders have been deducted. This usually takes about 90 days but funds may be held longer from the date your account was impacted, which was 04/19/2018. “

Has this happened to anyone and how did you get your money, $492 dollars, it’s not much money but just the fact of them not giving your money?
(* This is also not a stealth account*)

“Hello,

We reviewed the information you provided, and we have decided not to disburse any funds to you. Due to the nature of our business, we do not provide details on our investigation methods.

We may not respond to further emails regarding the status of your account or the permanent hold on your funds.
Regards,
Seller Performance Team”

phaz0rz · #2 08-29-2018

Amazon is doing this a lot lately. Apparently they updated their TOS to say funds will not be released if you get into trouble for selling counterfeits and you don't successfully appeal.

Might be worth contacting the new "account services" providers here.

IGNAS · #3 08-29-2018

Yep, it's a pity that AMZ does these permanent holds from time to time.

In your case - i wouldn't worry too much. Be glad that it wasn't a few thousands or more.
Although, it is possible to get your funds back even in these cases - but with ~$400 it's just not worth it.

RustyShackelford · #4 08-29-2018

what state are you located in?

mp3000 · #5 08-29-2018

Did they accept your invoices you sent?

#6 08-29-2018

Sounds like they didn't like the invoice. Figure out what part of the invoice gave it away, and avoid that in the future.

Move onto a new store!

one23four · #7 08-31-2018

They cant hold money. Try to reach with Jeff email. Write proffesional letter to them.

rsot · #8 08-31-2018

Quote:

Originally Posted by RustyShackelford

what state are you located in?

For legal pursuit purposes?

RustyShackelford · #9 08-31-2018

Quote:

Originally Posted by rsot

For legal pursuit purposes?

Yes, not through court systems, I wont go into details, but amazon accepts credit card payments, so most states make them obtain a money transfer license ( same as merchant processors, western union, etc) which abide by certain laws. Theres a bunch of states that have similar laws, which they must follow. So you can get your money even without waiting the 90 days etc.

phaz0rz · #10 08-31-2018

^^Very interesting perspective. I can't believe the state laws angle hasn't come up before.

States where Amazon is licensed as a money transmitter(Amazon Link)

States where Paypal is licensed as a money transmitter

Apparently they aren't allowed to hold money for longer than 10 days in a lot of states. 5 days in a few, 3 days in a few.

RustyShackelford · #11 08-31-2018

Quote:

Originally Posted by phaz0rz

^^Very interesting perspective. I can't believe the state laws angle hasn't come up before.

States where Amazon is licensed as a money transmitter(Amazon Link)

States where Paypal is licensed as a money transmitter

Apparently they aren't allowed to hold money for longer than 10 days in a lot of states. 5 days in a few, 3 days in a few.

Bingo but I didn’t want this as public info lol. Once a path is abused they fix it.

walkingupwards · #12 08-31-2018

Quote:

Originally Posted by phaz0rz

^^Very interesting perspective. I can't believe the state laws angle hasn't come up before.

States where Amazon is licensed as a money transmitter(Amazon Link)

States where Paypal is licensed as a money transmitter

Apparently they aren't allowed to hold money for longer than 10 days in a lot of states. 5 days in a few, 3 days in a few.

Any reports of people successfully getting their money back using these methods? Would a lawyer be needed in such cases or is it a do-it-yourself thing?

cobaogio7 · #13 09-01-2018

I don't think you can do much before proving that your listing isn't "inauthentic" to Amazon since they have the money and an army of lawyers.

Nothingnew · #14 09-01-2018

Not completely true

#15 09-01-2018

Good find on those links phaz0r

Collin Scharter · #16 11-05-2018

Quote:

Originally Posted by RustyShackelford

Yes, not through court systems, I wont go into details, but amazon accepts credit card payments, so most states make them obtain a money transfer license ( same as merchant processors, western union, etc) which abide by certain laws. Theres a bunch of states that have similar laws, which they must follow. So you can get your money even without waiting the 90 days etc.

Hello,

I have money holding on my amazon account and I'm told that it's holding indefinitely without releasing it. I researched and noticed that Amazon has been doing this a lot recently, and noticed your message to a forum. I'm located in Seattle, Washington State, and I appreciate it if you can tell me a little bit more about how/where to contact to withdraw my money. Many thanks in advance!

RustyShackelford · #17 11-05-2018

Quote:

Originally Posted by Collin Scharter

Hello,

I have money holding on my amazon account and I'm told that it's holding indefinitely without releasing it. I researched and noticed that Amazon has been doing this a lot recently, and noticed your message to a forum. I'm located in Seattle, Washington State, and I appreciate it if you can tell me a little bit more about how/where to contact to withdraw my money. Many thanks in advance!

I’m currently helping someone with the same situation. Once I get an end result I will post an update, it’s looking good so far.

rsot · #18 11-05-2018

Quote:

Originally Posted by RustyShackelford

I’m currently helping someone with the same situation. Once I get an end result I will post an update, it’s looking good so far.

Good luck Rusty

cem · #19 11-06-2018

following, same thing happened to me on my suspended account

Collin Scharter · #20 11-18-2018

Quote:

Originally Posted by phaz0rz

^^Very interesting perspective. I can't believe the state laws angle hasn't come up before.

States where Amazon is licensed as a money transmitter(Amazon Link)

States where Paypal is licensed as a money transmitter

Apparently they aren't allowed to hold money for longer than 10 days in a lot of states. 5 days in a few, 3 days in a few.

I have 24k holding in my account, and Amazon says holding indefinitely. Any advise?

Collin Scharter · #21 11-18-2018

Quote:

Originally Posted by RustyShackelford

I’m currently helping someone with the same situation. Once I get an end result I will post an update, it’s looking good so far.

Thanks for your update, and Please please reply back for a status update as soon as possible. Many thanks!

serajin · #22 11-21-2018

Quote:

Originally Posted by RustyShackelford

I’m currently helping someone with the same situation. Once I get an end result I will post an update, it’s looking good so far.

I am also interested in the outcome of this.