Same thing happened with me, turns out Amazon had linked me to another account, where someone had filed a chargeback after I have removed all the money leaving a negative balance.
I had to give Amazon permission to deduct that chargeback from the amount they were currently holding before they would release my money.
Call and ask to speak to an Amazon Supervisor, or have one call you back. They will call you back and tell you the exact reason why there holding the money. Normally its because of a linked account with a past due balance, even if the old account was stealth info, if they match or link anything they hold you responsible for making that account right.
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