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Old 09-15-2018
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Default A problem with the Performance ..

Hello,

i was creating 3 amazon seller accounts, and after finishing the verification step i've received the performance messages as usual asking for the utility bills, so i've sent them, and their details are matched with the business registered address, on 2 of these accounts i've received a message from the performace saying that the've decided that i can't sell on amazon, and for the 3rd account i've received a message from them says that my email isn't associated to an account in the seller central, though i'm sending using contact us button !!!

I've previousely used the same utility bills templates for several accounts and they've worked , sometimes they refuse them and later after some changes they accept them again , but till now i couldn't tell which things they focus on when they review the utility bills , what should i take care of when editing the bill to make sure it will pass ? i'm fixing the names , the barcodes , and even i make sure to know the costs from the service provider to write correct prices ( i don't hide the costs as i'm afraid they would refuse it in such case ) , anything else i should notice ? also should i fold the utility bill printed paper in a specific way to look more real ? and which times are better to submit the bill ?
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Old 09-15-2018
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Default Re: A problem with the Performance ..

Everything has to be unique, all numbers, detail etc.

You could have forgotten to remove EXIF info from the utility, but hard to know exactly what caused it

These days its increasingly hard to verify accounts so no surprise there
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Old 09-15-2018
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Default Re: A problem with the Performance ..

The closer we get to the holidays the more auto rejections they will give.
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Old 09-16-2018
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Default Re: A problem with the Performance ..

Quote:
Originally Posted by Beautiful View Post
Everything has to be unique, all numbers, detail etc.

You could have forgotten to remove EXIF info from the utility, but hard to know exactly what caused it

These days its increasingly hard to verify accounts so no surprise there

They are, and i've used to submit the same template, yesterday i've submit it again but with some changes and asked them for review, they've rejected it .

The file type that i'm using is PDF, i'm scanning it directly from my printer using the scan app, but i didn't remove the EXIF , would it be the reason ? which format is better to use ?
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Old 09-16-2018
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Default Re: A problem with the Performance ..

Quote:
Originally Posted by RustyShackelford View Post
The closer we get to the holidays the more auto rejections they will give.
True, i've noticed that aswell .
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Old 09-16-2018
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Default Re: A problem with the Performance ..

I read a problem with performing and thought OP had a very different issue lol.
Things can always be worse.
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