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  #1  
Old 10-15-2013
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Default Suspened for low performance

please help with plan of action suspened for three a-z claims low performance
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  #2  
Old 10-15-2013
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Default Re: Suspened for low performance

3 A-Z is unacceptable, especially on a new account. I have accounts running for years and never had 3 A-Z at all. You need to look at you business practises, determine what you are doing wrong. Once you have sorted your business, open a ghost account as I would not expect amazon to reopen your account as they only want professional sellers, which with no disrespect you are not, yet!! Good luck
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  #3  
Old 10-15-2013
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Default Re: Suspened for low performance

What caused this? You need to identify and fix the problem. Otherwise, the same thing will just happen all over again.
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Old 10-15-2013
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Default Re: Suspened for low performance

I had an account where I probably have 5 or so A-to-z within a year, did not get suspended.. so of course it has a lot to do with volume as well. If you get 3 a-to-z out of 50 orders, you're asking for trouble.

Number 1 reason for A-to-z claims in my opinion: slow responses to angry customer messages. Try to get back to every angry customer within 2 hours if possible. MANY angry customers will go straight to A-to-z in the same day if they don't get a response within just a few hours.
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Old 10-16-2013
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Default Re: Suspened for low performance

I been on amazon for two years only had 5 a-z claims three recently
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Old 10-17-2013
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Default Re: Suspened for low performance

A buyer can not file an A to Z claim or a Charge back if you are using FBA
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Old 10-17-2013
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Default Re: Suspened for low performance

I had an account with 100% performance for about 2 years. Two AZ claims in a two week period killed my account.
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Old 10-17-2013
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Default Re: Suspened for low performance

Quote:
Originally Posted by agray34 View Post
I had an account with 100% performance for about 2 years. Two AZ claims in a two week period killed my account.
wow that sounds serious. How many transactions did you have? Because I believe it goes from good, to fair, to poor. I dont think you can get suspended for fair performance unless you are doing something you shouldn't be doing
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  #9  
Old 10-17-2013
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Default Re: Suspened for low performance

Quote:
Originally Posted by agray34 View Post
I had an account with 100% performance for about 2 years. Two AZ claims in a two week period killed my account.
I would say that is virtually impossible unless your selling ⊗⊗⊗⊗, what was feedback percentage and health
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  #10  
Old 10-18-2013
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Default Re: Suspened for low performance

Not trying to thread jack, but it did happen. It was a competitor who also did it to me. They reported that one package was not received, even thought I had proof of delivery with signature since it was at a business.

The second package they claimed that it was counterfeit which it absolutely 110% was not and could not be conceived as such.

They are a huge FBA seller on amazon with enormous volume.

Called Amazon, spoke to someone who was pretty useless and they said that the 2 claims in such a short period of time against my account did it. I also did not have as much feedback as I should.
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  #11  
Old 10-18-2013
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Default Re: Suspened for low performance

Quote:
Originally Posted by jak3 View Post
I been on amazon for two years only had 5 a-z claims three recently
That doesnt answer jeffweico's question - Why the sudden increase in claims....what is the stem of the issue?
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  #12  
Old 10-19-2013
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Default Re: Suspened for low performance

Did you ever appeal for that 2yr account?
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  #13  
Old 10-21-2013
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Default Re: Suspened for low performance

Not sure if jak3 will be back but here's hoping to hear for updates
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