3 A-Z is unacceptable, especially on a new account. I have accounts running for years and never had 3 A-Z at all. You need to look at you business practises, determine what you are doing wrong. Once you have sorted your business, open a ghost account as I would not expect amazon to reopen your account as they only want professional sellers, which with no disrespect you are not, yet!! Good luck
I had an account where I probably have 5 or so A-to-z within a year, did not get suspended.. so of course it has a lot to do with volume as well. If you get 3 a-to-z out of 50 orders, you're asking for trouble.
Number 1 reason for A-to-z claims in my opinion: slow responses to angry customer messages. Try to get back to every angry customer within 2 hours if possible. MANY angry customers will go straight to A-to-z in the same day if they don't get a response within just a few hours.
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I had an account with 100% performance for about 2 years. Two AZ claims in a two week period killed my account.
wow that sounds serious. How many transactions did you have? Because I believe it goes from good, to fair, to poor. I dont think you can get suspended for fair performance unless you are doing something you shouldn't be doing
Not trying to thread jack, but it did happen. It was a competitor who also did it to me. They reported that one package was not received, even thought I had proof of delivery with signature since it was at a business.
The second package they claimed that it was counterfeit which it absolutely 110% was not and could not be conceived as such.
They are a huge FBA seller on amazon with enormous volume.
Called Amazon, spoke to someone who was pretty useless and they said that the 2 claims in such a short period of time against my account did it. I also did not have as much feedback as I should.
Suspened for low performance 
