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  #1  
Old 09-21-2018
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Default You may no longer sell on Amazon

Hi, today i receive e-mail from amazon :
You may no longer sell on Amazon for the reason(s) listed below.

Funds will not be transferred to you, but will stay in your account while we work with you to address these concerns. You can see your balance and settlement information in the Payments section of Seller Central. If you have questions about those, please write to payments-funds@amazon.com.

In order to sell on Amazon again, please address the following concern(s):

We are unable to verify some of the information you provided in your Amazon seller account.

Please send the following documents to seller-performance@amazon.com and confirm there is a valid credit card on file:
-- Utility bill with name and address visible
-- Business license, if applicable
-- If you have active listings, include copies of invoices, receipts, contracts or delivery orders from your supplier issued in the last 90 days.


I bought this account by Elmo. I use this account 4 month, i sell by fba. Now i have money at the balance and items at fba. How i can unlock this stealth account ? I haven't anything, that they need.
But account info:
Current Status of Listings: Active (Listings available for sale on Amazon)
Sell On Amazon Professional
Help me please
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  #2  
Old 09-21-2018
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Default Re: You may no longer sell on Amazon

I sell - brand faucets and brand items for kitchen.
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  #3  
Old 09-21-2018
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Default Re: You may no longer sell on Amazon

You need to give them everything that they have asked for. No other way around that

Have you got invoices from your supplier?
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Old 09-21-2018
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Default Re: You may no longer sell on Amazon

no, i havent invoice for all items. And its stealth account, how i can find :
Utility bill with name and address visible
Business license, if applicable
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  #5  
Old 09-21-2018
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Default Re: You may no longer sell on Amazon

Whether you bought the account from Elmo or from the Lord HImself, there's no bearing in what happened here. I hope you and other members see this.

what happened from the looks of it is the "brand" of the products you are offering.

You need those invoices and the other items they are asking off you.
Utility bill you have to be creative about it.
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  #6  
Old 09-21-2018
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Default Re: You may no longer sell on Amazon

Dont sell on Amazon unless prepared to provide invoices.
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Old 09-21-2018
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Default Re: You may no longer sell on Amazon

If i haven't any invoices, what i can do now ? how i can return my goods from fba and my money ? Or how i can find or buy invoices for my selling goods ?
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  #8  
Old 09-21-2018
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Default Re: You may no longer sell on Amazon

Does your supplier not give you any invoices?
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Old 09-21-2018
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Default Re: You may no longer sell on Amazon

My supplier cant give me invoice for all my items.
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  #10  
Old 09-21-2018
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Default Re: You may no longer sell on Amazon

That’s a bit strange. Really they should be able to provide you an invoice for everything they supply to you
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  #11  
Old 09-21-2018
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Default Re: You may no longer sell on Amazon

Very common these days.

reach out to the person you bought the store from and they should help you with the information
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  #12  
Old 09-22-2018
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Default Re: You may no longer sell on Amazon

Quote:
Originally Posted by JamesNorth101 View Post
Thatís a bit strange. Really they should be able to provide you an invoice for everything they supply to you
Op did not say if these are f akes, or if the sourcing can only be from approved suppliers, from whom he is not buying,

if these are an approved by brandowner supplier, then no reason not to have invoices. Or just amend an invoice you already have slightly and hope they dont call.

the business licence (time-consuming) and utility (easy) are something that can be sorted....
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  #13  
Old 09-22-2018
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Default Re: You may no longer sell on Amazon

Even buying legit non branded cheap items from china

Sometimes Amazon flags the account for invoices for something very basic

Its pretty annoying, I think Saijin had that happen with pencil erasers
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  #14  
Old 09-22-2018
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Default Re: You may no longer sell on Amazon

No, that was a dumb customer saying that the pencil is ⊗⊗⊗⊗... I got my account back in 3 hours after shoving my manufacturer certificate into their face. The pencil is just... a pencil lol. So dumb. She probably just changed her mind and don't want to pay for shipping back.
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  #15  
Old 09-22-2018
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Default Re: You may no longer sell on Amazon

Quote:
Originally Posted by oompaloompa View Post
Op did not say if these are f akes, or if the sourcing can only be from approved suppliers, from whom he is not buying,
If they items are either of those things OP is in a loosing battle
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  #16  
Old 09-23-2018
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Default Re: You may no longer sell on Amazon

Quote:
Originally Posted by SaiJin View Post
No, that was a dumb customer saying that the pencil is ⊗⊗⊗⊗... I got my account back in 3 hours after shoving my manufacturer certificate into their face. The pencil is just... a pencil lol. So dumb. She probably just changed her mind and don't want to pay for shipping back.
Glad to hear you got it back! Good work
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  #17  
Old 09-23-2018
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Default Re: You may no longer sell on Amazon

Quote:
Originally Posted by JamesNorth101 View Post
If they items are either of those things OP is in a loosing battle
So OP, any update on your end?
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  #18  
Old 09-24-2018
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Default Re: You may no longer sell on Amazon

If i don't give any invoices and licenses I can return my goods from FBA ?
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  #19  
Old 09-24-2018
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Default Re: You may no longer sell on Amazon

Yes, you just may no longer sell on Amazon

Your account remains in the same position until you provide them with the information they are requesting
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  #20  
Old 09-24-2018
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Default Re: You may no longer sell on Amazon

Quote:
Originally Posted by Beautiful View Post
Yes, you just may no longer sell on Amazon

Your account remains in the same position until you provide them with the information they are requesting
Ok thanks, but if i don't sent invoices i can't receive my money from balance or i can close account and they sent my money after 90 days or not ?
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  #21  
Old 09-27-2018
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Default Re: You may no longer sell on Amazon

I am in a similar situation except I don't need invoices or utility bills but instead need
-- A government issued identity document
-- A bank account statement/credit card statement with name and address visible, or a business license for China-based Sellers

The bank statements are easy but I don't know anything about the other requirement. I have LLCs on each of my accounts so they are legitimate entities with their own bank accounts and taxes, I'm not sure why I need other types of identification.

Anyone with information or services for this would be much appreciated!
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