You may no longer sell on Amazon

[Mike9n]

Hi, today i receive e-mail from amazon :
You may no longer sell on Amazon for the reason(s) listed below.

Funds will not be transferred to you, but will stay in your account while we work with you to address these concerns. You can see your balance and settlement information in the Payments section of Seller Central. If you have questions about those, please write to payments-funds@amazon.com.

In order to sell on Amazon again, please address the following concern(s):

We are unable to verify some of the information you provided in your Amazon seller account.

Please send the following documents to seller-performance@amazon.com and confirm there is a valid credit card on file:
-- Utility bill with name and address visible
-- Business license, if applicable
-- If you have active listings, include copies of invoices, receipts, contracts or delivery orders from your supplier issued in the last 90 days.


I bought this account by Elmo. I use this account 4 month, i sell by fba. Now i have money at the balance and items at fba. How i can unlock this stealth account ? I haven't anything, that they need.
But account info:
Current Status of Listings: Active (Listings available for sale on Amazon)
Sell On Amazon Professional
Help me please

[Mike9n]

I sell - brand faucets and brand items for kitchen.

[JamesNorth101]

You need to give them everything that they have asked for. No other way around that

Have you got invoices from your supplier?

[Mike9n]

no, i havent invoice for all items. And its stealth account, how i can find :
Utility bill with name and address visible
Business license, if applicable

[SaiJin]

Whether you bought the account from Elmo or from the Lord HImself, there's no bearing in what happened here. I hope you and other members see this.

what happened from the looks of it is the "brand" of the products you are offering.

You need those invoices and the other items they are asking off you.
Utility bill you have to be creative about it.

[newjerseymax]

Dont sell on Amazon unless prepared to provide invoices.

[Mike9n]

If i haven't any invoices, what i can do now ? how i can return my goods from fba and my money ? Or how i can find or buy invoices for my selling goods ?

[JamesNorth101]

Does your supplier not give you any invoices?

[Mike9n]

My supplier cant give me invoice for all my items.

[JamesNorth101]

That’s a bit strange. Really they should be able to provide you an invoice for everything they supply to you

[Beautiful]

Very common these days.

reach out to the person you bought the store from and they should help you with the information

[oompaloompa]

Originally Posted by JamesNorth101

That’s a bit strange. Really they should be able to provide you an invoice for everything they supply to you

Op did not say if these are f akes, or if the sourcing can only be from approved suppliers, from whom he is not buying,

if these are an approved by brandowner supplier, then no reason not to have invoices. Or just amend an invoice you already have slightly and hope they dont call.

the business licence (time-consuming) and utility (easy) are something that can be sorted....

[Beautiful]

Even buying legit non branded cheap items from china

Sometimes Amazon flags the account for invoices for something very basic

Its pretty annoying, I think Saijin had that happen with pencil erasers

[SaiJin]

No, that was a dumb customer saying that the pencil is ⊗⊗⊗⊗... I got my account back in 3 hours after shoving my manufacturer certificate into their face. The pencil is just... a pencil lol. So dumb. She probably just changed her mind and don't want to pay for shipping back.

[JamesNorth101]

Originally Posted by oompaloompa

Op did not say if these are f akes, or if the sourcing can only be from approved suppliers, from whom he is not buying,

If they items are either of those things OP is in a loosing battle

[Beautiful]

Originally Posted by SaiJin

No, that was a dumb customer saying that the pencil is ⊗⊗⊗⊗... I got my account back in 3 hours after shoving my manufacturer certificate into their face. The pencil is just... a pencil lol. So dumb. She probably just changed her mind and don't want to pay for shipping back.

Glad to hear you got it back! Good work

[SaiJin]

Originally Posted by JamesNorth101

If they items are either of those things OP is in a loosing battle

So OP, any update on your end?

[Mike9n]

If i don't give any invoices and licenses I can return my goods from FBA ?

[Beautiful]

Yes, you just may no longer sell on Amazon

Your account remains in the same position until you provide them with the information they are requesting

[Mike9n]

Originally Posted by Beautiful

Yes, you just may no longer sell on Amazon

Your account remains in the same position until you provide them with the information they are requesting

Ok thanks, but if i don't sent invoices i can't receive my money from balance or i can close account and they sent my money after 90 days or not ?

[mshamazon]

I am in a similar situation except I don't need invoices or utility bills but instead need
-- A government issued identity document
-- A bank account statement/credit card statement with name and address visible, or a business license for China-based Sellers

The bank statements are easy but I don't know anything about the other requirement. I have LLCs on each of my accounts so they are legitimate entities with their own bank accounts and taxes, I'm not sure why I need other types of identification.

Anyone with information or services for this would be much appreciated!